Multi-line phone systems: 1 year (Preferred)
Certified Medical Assistant (Preferred)
NOTE: per the new CDPH Mandate - we now require all employees that work in our clinics to be vaccinated for COVID-19. Must be FULLY VACCINATED prior to September 30th, 2021.
JOB SUMMARY
Under the supervision of the Clinical Director, the call center will be responsible for answering, researching, and resolving customer questions, inquiries, requests, and problems in a fast-paced, healthcare call center environment.
Additional responsibilities of the Customer Service Representative include: * Performs necessary duties in answering a heavy volume of telephone calls; relaying incoming and outgoing telephone calls; and in facilitating internal communication throughout community practices and the Medical Center.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Knowledge of :
Ability to:
Problem-solve
Prioritize with excellent organizational skills, responding to multiple demands and timeliness
Demonstrate professional written and verbal communication skills and presentation skills using the English language
Demonstrate ability to respond to common inquiries from patients, customers, vendors, regulatory agencies, health plans or member of the business community and possess excellent customer service skills
Twist, turn and utilize reaching motion, ability to sit and/or stand for extended periods of time
EDUCATION and/or EXPERIENCE
High School Diploma
Medical Assistant Graduate preferred
1 year Experience in customer service setting- in healthcare environment or 2 years in call center
SKILLS
Able to work independently. Has knowledge of industry standards and expectations. Has knowledge of commonly used concepts, practices and procedures within this field. Excellent verbal and written skills. Computer literate with knowledge of Excel/Word. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. Able to verify a variety of standard and/or complex patient data. Knowledge of medical terminology preferred. Excellent telephone skills
Able to verify a variety of standard and/or complex coded or un-coded statistical source data. Knowledge of medical terminology and ICD9/ICD-10 codes. Able to type 40+ words per minute.
LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedures manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS
Ability to calculate basic addition and subtraction
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variable in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
As an Equal opportunity employer, DBA sports medicine orthopedic institute is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin gender, age sexual orientation, physical or mental disability, genetic information or characteristic, gender identity, and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans’ Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact this post for assistance.
For more information about equal employment opportunity protections, please view the ‘EEO is the Law’ poster.
NOTICE: EMPLOYEE POLYGRAPH PROTECTION ACT
YOUR RIGHTS UNDER THE FAMILY AND MEDICAL LEAVE ACT
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.
Choice Medical Group provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Benefits:
Schedule:
Experience:
License/Certification:
Work Location: One location
