Job Detail

At the Center for Comprehensive Care & Diagnosis of Inherited Blood Disorders (CIBD), we are a mission-driven organization improving the quality of life for people with blood disorders and their families. When choosing a career with CIBD, you can be part of a growing organization dedicated to improving public health and committed to your professional development.

Join an organization where the work you do is meaningful and valued. We hope you consider us.

Job Summary

Reporting to the Clinic Manager, the Front Office Medical Assistant will work directly with the clinical team to ensure accurate and complete medical records for each patient by recording patient interactions with the physician and other staff. Additionally, the Front Office Medical Assistant will work closely with the physicians and Clinic Manager to revise and update patient documentation tools in order to meet the needs of the clinic.

Essential Job Duties

• The Front Office Medical Assistant ensures CIBD patients have a complete chart by: uploading incoming documentation promptly and accurately; checking eligibility prior to scheduled appointments; following up with patients and/or their legal guardians to verify demographics and insurance information; and, verifying consents, authorizations and all other legal documents are accurate and up-to-date.
• The Front Office Medical Assistant acts as the direct point of contact between CIBD and the patients by: answering and directing calls to appropriate staff as needed; scheduling patient visits in accordance with the clinic policies and procedures; processing patient payments; calling patients for follow-up appointments and other CIBD business; sending emails, portal messages and written documentation to patients as needed for the physicians and staff; and, collaborating with community physicians, insurance companies and other referring agencies to ensure new patient documentation is complete for an efficient transition to our care.
• The Front Office Medical Assistant collaborates with the Administrative Assistant and Authorizations Coordinator to provide cross-coverage of duties and ensure all administrative duties of the clinic are covered.

Required Education/Experience

• High School Diploma or GED
• Bilingual in Spanish

Preferred Education/Experience

• 6 months Front Office Assistant or Medical Receptionist or equivalent experience in customer service and/or office management
• 6 months experience in outpatient community clinic environment
• Graduation from an accredited school of Medical Assisting

Licensure/Certification/Registration:

• Basic Life Support
• HIPAA training
• Current CA Medical Assistant Certificate (preferred)

Compensation

Typical wage range is $16 - $19/hour. Factors that could be used to determine your actual wage may include your specific skills, years of experience, and comparison to current employees already in this role. The typical candidate is hired below midpoint of the range. Total compensation package for this position will also include other elements, a full range of medical, financial, and/or other benefits including retirement plan eligibility and paid time off benefits. Because CIBD is committed to the health and wellness of our employees, CIBD covers 100% of an employees monthly healthcare premiums.

Details of participation in these benefit plans will be provided if a candidate receives an offer of employment.

If hired, employee will be in an "at-will position" and CIBD reserves the right to modify base wages (as well as any other discretionary payment or compensation program) at any time, include for reasons related to individual performance, company or team performance, and market factors).

About the Organization

The Center for Comprehensive Care & Diagnosis of Inherited Blood Disorders (CIBD), a 501(c)3 non-profit organization, is committed to providing comprehensive care for patients and their families with rare, chronic inherited blood disorders. CIBD is a part of a nationwide network of over 140 Hemophilia Treatment Centers that use multidisciplinary teams of blood disorder specialists to provide expert comprehensive diagnosis, medical care, outreach, education, outcomes monitoring, surveillance, and prevention services to people with hemophilia, Sickle-Cell Anemia, Thalassemia, Von Willebrand Disease, and other related hematology conditions. CIBD is the regional grantee for the Western States Region/Region IX providing regional leadership, fiscal and administrative oversight, grants management, capacity building, clinical education, technical assistance, evaluation, and outreach to public and private health agencies at the local, state, and federal levels.

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Front Office Assistant or Medical Receptionist: 1 year (Preferred)
• Outpatient Community Clinic: 1 year (Preferred)

Language:

• Bilingual Spanish (Required)

License/Certification:

• BLS Certification (Preferred)
• HIPAA Training (Preferred)

Work Location: One location