Job Detail

Scripps Health Administrative Services supports our five hospitals and 19 outpatient facilities, which treat half a million patients annually through 2,600 affiliated physicians.

At Scripps Health, you will experience the pride, support, and respect of an organization that has been repeatedly recognized as one of the nation’s Top 100 Places to Work.

You’ll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you’re open to change, go ahead and unlock your potential.

Join a winning team at Scripps Corporate Office supporting the Rave/Training department as a Patient Service Specialist. Working together, you’ll bring your expertise, compassion and excellence to all we do. The ideal candidate will thrive in a fast-paced environment and enjoy providing world class customer service. You will experience the pride and support of being a member of an outstanding organization where we share a culture of providing excellent care to our patients and each other.

As a Patient Service Specialist, you will be responsible for:

• Responsible for interacting with patients and providers to gather information necessary for accurate registration including point of service payment collection and document collection, functions.
• Receives and routes messages received in the department appropriately as well as manages customer billing and payment inquires as needed.
• Effectively manages collecting any patient responsibility and accurately preparing end of day reporting or payment reconciliation as needed.
• Assisting patients with discussing payment arrangement options including financial assistance information, providing price estimates.
• May coordinate scheduling, meeting and travel planning needs, department communication as needed.
• May assist in gathering necessary reports, statistics, outcomes for the department as needed.
• Regularly displays a proactive approach to customer service by listening to the patient, taking ownership of solutions, and is able to accurately identify the need to involve leadership in order to resolve concerns.

This is a benefited full time, varied shift position. Flexible schedule availability is a must.

Preferred Qualifications:

• 2 years of experience in customer service or healthcare/medical office environment.
• Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Code

Required Experience/Specialized Skills:

• Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies.
• Excellent communication and customer service skills.
• Strong organizational and analytical skills; innovative with ability to identify and solve problems.
• Able to adapt, prioritize and meet deadlines.

Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.