Job Detail

Are you motivated to participate in a dynamic, multi-tasking environment? Do you want to join a company that invests in its employees? Are you seeking a position where you can use your skills while continuing to be challenged and learn? Then we encourage you to dive deeper into this opportunity.

We believe in career development and empowering our employees. Not only do we provide career coaches internally, but we offer many training opportunities to expand your knowledge base! We have highly competitive benefits with a variety HMO and PPO options. We have company 401k match along with an Employee Stock Purchase Program. We have tuition reimbursement, leadership development, and even start employees off with 16 days of paid time off plus holidays. We offer wellness courses and have highly engaged employee resource groups. Come join the Neo team and be part of our amazing World Class Culture!

NeoGenomics is looking for a Revenue Cycle Management Specialist I - Client who wants to continue to learn in order to allow our company to grow.

Now that you know what we're looking for in talent, let us tell you why you'd want to work at NeoGenomics:

As an employer, we promise to provide you with a purpose driven mission in which you have the opportunity to save lives by improving patient care through the exceptional work you perform. Together, we will become the world's leading cancer reference laboratory.

Position Summary: The individual in this position typically performs client related processes responding to client inquires and performs client AR collections. Drives continuous client education and exceptional customer service.

Responsibilities:

• Responds to and resolves client inquiries impacting proper invoicing and payment resolution
• May have contact with clients, patients, insurance carriers and/or outside sources
• Research involving billing systems and various billing processes
• Reviews invoicing at end of month to ensure proper billing
• Responds to price inquires and requests for updates
• Researches and responds to Sales inquires
• Researches and compiles data necessary and communicates findings to billing management
• Assists team with training and responding to questions
• Assists management with performing QC for team
• Reporting to management external QC impacting client billing
• Subject matter specialist on client billing related to Neo procedures and systems
• Maintains and contributes to month-end objectives and department metrics
• Analyzes Client AR for trends and resolution in addition to providing management reporting on AR status
• Collaborates with multiple departments within the organization to train and educate clients and sales teams
• Meets with clients to resolve escalated complaints and issues related to client billing
• Coordinates action(s) between functional groups to resolve Client At Risk issues
• Meets monthly cash and AR aging goals
• Maintains compliance and HIPAA standards as all times

Requirements:

Associates Degree or equivalent work experience

• Minimum 1 year related experience in billing, insurance and third party receivables or healthcare industry
• Laboratory billing experience desired

Qualifications:

Must either be fully-vaccinated against COVID-19 as defined by the Centers for Disease Control and Prevention (CDC) within probationary period, first 90 days, or submit a NeoGenomics Medical or Religious Exemption as a form of reasonable accommodation within 7 business days of your start date which will be required by the HR department. If you are formally offered a position to join NeoGenomics, at that time you may initiate the Medical or Religious Exemption process with the Human Resource department.

• Exceptional customer service skills
• Knowledgeable about billing practices

• This may include knowledge of Test pricing and CPT coding, reimbursement processes; commercial billing accounts receivables, review and interpretation of aging, cash flows, write offs and follow-up analysis
• Proficiency in utilizing MS Word, Excel, PowerPoint, Microsoft Access
• Able to write, speak, and listen well and appropriately with different audiences.
• Able to write reports, business correspondence and other documentation materials.
• Able to think analytically, conceptually and systemically.

Able to collect and research data, draw valid conclusions and make appropriate decisions.

All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.