Job Detail

Medical Office Support
Medical Office Support Staff Job Description

Classification: Non-exempt

Reports to: Office Manager

Job Description

Summary/ Objective:

The Medical Office Support Staff is responsible for all front desk requests.

Essential Functions:

Administrative Duties:

• Using computer applications (EHR, Microsoft Office, and Internet)
• Scheduling and confirming patient appointments
• Greeting visitors and determining the purpose of the visit and directing them appropriately
• Answering telephones and transferring calls to the appropriate staff members
• Understanding health insurance policies
• Ability to collect co-pays/form fees etc.
• Perform basic direct referrals

Competencies:

• Verbal communication
• Critical thinking
• Organization and time management
• Professionalism
• Customer focus
• Teamwork
• Attention to detail

Work Environment:

Physical Demands:

• May be required to lift or move up to 15lbs
• Use of their hands to handle, control or feel objects, tools or controls

Position Type/Expected Work Hours:

This is a full time position, working 40 hours per week. Scheduled hours will be 8am-5pm Mon-Thurs and 8am- 2pm Friday.

Required Education and Experience:

• High School diploma or equivalent qualification
• Advanced understanding of medical terminology and administration processes
• Proficiency in EHR/EMR programs and Microsoft office

EEO Statement:

Temecula Valley Primary Care Physicians provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race(including natural, ethnic hairstyles, such as braids, locks and twists), col- or, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: One location