Job Detail

Purpose:

The Administrative Medical Assistant II will master the basic duties of the Administrative Medical Assistant I. The Administrative Medical Assistant II knows and consistently implements the organization’s mission and all approved policies, protocols and procedures.

Responsibilities/Essential Functions (other duties as assigned):

· Processes all out bound referrals in a timely manner, prioritizes urgent and STAT items appropriately.

· Ensures all pertinent paperwork regarding patient referrals is completed and documented in EMR.

· Provides effective insurance authorization as needed. Submits all necessary documentation and proper diagnosis to insurance when submitting authorization.

· Keeps patients informed of status of referrals/authorizations.

· Demonstrates excellent customer service skills, both on the phone and in person.

· Processes genetic testing and coordinates with pathology departments to ensure proper specimens are sent.

· Completes authorizations for outside pharmacy medications.

· Back up clinical MA when needed.

· Ensure all points of the AIDET tool are followed.

Effectively completes other duties and projects as assigned.

· Consistently demonstrates good use of time and resources.

· Consistently interacts with clients and staff in a manner that reflects favorably on the organization and promotes teamwork.

· Regular attends and participates in assigned meetings.

· Meets established attendance criteria and starts work promptly.

· Knows and consistently implements the organization's mission and all approved policies, protocols and procedures.

· Demonstrates initiative to keep clinic flow moving through effectively prioritizing work.

· Understand importance of personal contribution and demonstrates teamwork.

· Demonstrates loyalty to the organization and its mission.

Experience, Qualifications/Education:

· High School Diploma or GED required.

· 2 – 5 years of experience in the medical field

· Medical Assistant Certificate from an accredited educational institution preferred.

· Strong customer service background, preferably in healthcare environment.

· Current CPR certification required

· Knowledge of computer/telephony support, preferably in a health care environment

· Strong customer service background, preferably in health care environment

· Excellent verbal communication

· skills

· Competence with computer processing functions and other standard office equipment

· Ability to manage and prioritize multiple tasks

· Ability to calmly and professionally resolve customer issues with diplomacy and tact

· Ability to work independently with minimal supervision

· Strong organizational skills

Job Type: Full-time

Pay: $17.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Medical specialties:

• Oncology

Schedule:

• Monday to Friday

Work setting:

• Clinic
• Outpatient

Ability to commute/relocate:

• San Marcos, CA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• EMR systems: 1 year (Required)
• Vital signs: 1 year (Preferred)

License/Certification:

• BLS Certification (Preferred)
• Certified Medical Assistant (Required)

Work Location: One location