Job Detail

Purpose:

The Administrative Medical Assistant performs administrative tasks to support providers and clinic staff. The Admin M.A. will also facilitate communication between the patient and other healthcare professionals.

Responsibilities/Essential Functions (other duties as assigned):

• Processes all out bound referrals in a timely manner, prioritizes urgent and STAT items appropriately.
• Ensures all pertinent paperwork regarding patient referrals is completed and documented in EMR.
• Scheduling of patient follow-ups, non-treatment related. Scheduling of labs and port flushes appropriately and correctly.
• Provides effective insurance authorization as needed. Submits all necessary documentation and proper diagnosis to insurance when submitting authorization.
• Keeps patients informed of status of referrals/authorizations.
• Demonstrates excellent customer service skills, both on the phone and in person.
• Processes genetic testing and coordinates with pathology departments to ensure proper specimens are sent.
• Complete tasks as stated in the Admin MA SOP
• Back up clinical MA when needed.
• Effectively completes other duties and projects as assigned.

Experience, Qualifications/Education:

• High School Diploma or GED required.
• Medical Assistant Certificate from an accredited educational institution preferred.
• Strong customer service background, preferably in healthcare environment.
• Current CPR certification required
• Knowledge of computer/telephony support, preferably in a health care environment
• Strong customer service background, preferably in health care environment
• Excellent verbal communication skills
• Competence with computer processing functions and other standard office equipment
• Ability to manage and prioritize multiple tasks
• Ability to calmly and professionally resolve customer issues with diplomacy and tact
• Ability to work independently with minimal supervision
• Strong organizational skills

Working Conditions:

• This position functions primarily indoors in a medical / business environment. Employee may be subject to blood borne pathogens, radiation, bio waste and other medically-related factors, with exposure to moderate noise levels.
• Visual acuity to read and compute screen and paper documents; close and distance vision, peripheral vision depth perception, ability to adjust focus; hearing acuity to converse with staff and customers;ability to walk, stoop, bend, kneel, and lift and move 25 pounds on a regular basis; ability to sit for hours at a time. Employee will be exposed to moderate noise levels, interruptions, and occasionally asked to work evening and weekends as needed.

ION123

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Medical specialties:

• Oncology

Schedule:

• Monday to Friday

Work setting:

• Clinic
• Outpatient

Ability to commute/relocate:

• San Marcos, CA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• EMR systems: 1 year (Preferred)
• Vital signs: 1 year (Preferred)

License/Certification:

• BLS Certification (Preferred)
• Certified Medical Assistant (Preferred)

Work Location: One location