Job Detail

Admissions Specialist Phoenix House California Santa Ana, CA 92701 $18.50 - $22.00 an hour - Full-time - Drug and Alcohol Counseling

Date Posted: Dec 13, 2021

Job Description

Urgently hiring

Job details

$18.50 - $22.00 an hour
Job Type
Number of hires for this role


    • High school or equivalent (Required)

    • Certified Alcohol and Drug Counselor (Required)

Pulled from the full job description
Health insurance
Dental insurance
Vision insurance
Life insurance

Full Job Description


Reporting to the Program Director, the Admissions Specialist is responsible for the management of the administrative functions for the Admissions Department and provide support with conducting assessments/intakes.


  • Performs clinical assessments for admissions to Phoenix House programs; performs assessments and evaluations in keeping with Phoenix House policies and procedures.
  • This includes but is not limited to interviewing prospective patients and relatives to obtain necessary and pertinent personal and financial data to determine eligibility and appropriateness of treatment and admission.
  • Completes progress notes, and documents provisional diagnosis and medical necessity for treatment in client's Electronic Health Record and County systems, as applicable.
  • Performs crisis intervention sessions for families who are seeking treatment.
  • Completes the admissions process (which may include transportation) for assigned intakes with approval by their authorized representatives.
  • Creates the patient's Electronic Health Record, as part of the admission process and responsible for data management related to assigned county, in-network insurance provider, and/or private pay patient individual charts,
  • Maintains and provides a list of referrals for patients who do not meet the admissions criteria.
  • Participates in both daily admission meetings and bi-weekly individual supervision meetings with Program Director.
  • Communicate and coordinate with Program Director regarding prospective intakes.
  • Actively establishes and maintains contacts and communications with various organizations and agencies to increase referrals.
  • Verify insurance benefits of potential clients including the scope of coverage, health insurance, & share of the cost
  • Maintain all required reporting functions and assure 100% completion of all admission paperwork as required by the agency, county, and other regularly bodies
  • Ensures compliance with local, state, and federal confidentiality laws and regulations.
  • Communicates pertinent clinical information to the clinical team that will assume care for the patient.
  • Attends all required staff training sessions in accordance with Phoenix House and state licensing requirements, completes all training on time
  • Attends and participates in program and all staff meetings
  • Adheres to and promotes the Phoenix House Mission, Vision, and Values while acting as a role model for others
  • Other duties as assigned


  • The Registered Admissions Specialist shall possess a
  • High school diploma or its equivalent; and be registered as an Alcohol and Drug (AOD) Counselor recognized by The Department of Health Care Services (DHCS). or
  • The Certified Admissions Specialist shall possess a
  • Minimum of a high school diploma or its equivalent; and be Certified as an Alcohol and Drug (AOD) Counselor recognized by The Department of Health Care Services (DHCS).
  • Minimum of one-year prior experience in a related field.
  • Bachelor's degree in a related field preferred
  • Experience in Substance Abuse or Mental Health preferred
  • Experience with SPAC, DMH, Community Care Licensing, and other governing bodies preferred
  • Must maintain a valid California Drivers' License, have proof of automobile insurance and maintain a safe driving record based on Phoenix House policy


  • Demonstrated commitment and adherence to Phoenix House Mission, Vision, and Values: I CARE For? Integrity, Collaboration Appreciation, Respect, Excellence, and Forward-Thinking
  • Proficiency in MS Office systems
  • Ability to utilize an electronic medical record
  • Proficiency with SPAC, DMH, Community Care Licensing, and other governing bodies
  • Establish and maintain effective working relationships with others
  • Communicate effectively with others both orally and in writing
  • Ability to work effectively in a fast-paced changing environment
  • Ability to establish and consistently enforce appropriate boundaries with patients
  • Ability to model positive behavior and demeanor
  • Understanding of addiction, co-occurring models, and treatment modalities
  • Understanding of adult/adolescent development and family systems
  • Excellent time management and organizational skills
  • Ability to be flexible; problem solver, self-directed; customer service-oriented, and collaborative
  • Skills and ability to engage and develop a rapport with patients and families of various backgrounds
  • Bilingual in Spanish preferred

Job Type: Full-time

Pay: $18.50 - $22.00 per hour


  • Dental insurance
  • Health insurance
  • Life insurance
  • Vision insurance


  • 8 hour shift

COVID-19 considerations:
PHCA requires all staff to be fully vaccinated and show proof of vaccination. Medical and religious exemptions are available for those who qualify. Staff with exemption must follow additional safety protocols, including weekly testing and wearing a mask.

Application Question(s):

  • Have you applied to PHCA previously?
  • Have you worked for PHCA before? If yes, please provide dates of employment.


  • High school or equivalent (Required)


  • Certified Alcohol and Drug Counselor (Required)

Work Location: One location

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