Job Detail

The Bilingual Pharmacy Clerk is responsible for increasing customer satisfaction and retention by providing members, customers, patients, and providers with accurate, consistent, timely, and meaningful information. The Pharmacy Clerk will provide general customer service, complete clerical/administrative tasks, and support customer service over the phones. This position is based in Brea, CA with hours of Monday- Friday 8:30am-5pm.

Great Work-Life Balance! No Weekends or Evenings!

Great Entry Level position in the pharmacy field!!

About the Role:

• Professionally respond to inbound and outbound calls to confirm patient contact information, schedule deliveries for medications, case managers, providers, insurance companies, etc.
• Coordinate prescription deliveries
• Order and maintain other/miscellaneous pharmacy supplies
• Type prescription labels and enter prescription information into record system
• Verify/re-verify insurance benefits
• Consistently maintain the privacy and confidentiality of information and protect the assets of the organization
• Initiate contact with the appropriate personnel to obtain information relevant to the inquiry/concern as needed
• Promote, ensure, and provide excellent customer service by demonstrating compassion, collaboration, resourcefulness and extraordinary patient care
• Accurately document communications and follow established procedures to meet/exceed customer, client, partner, and team member needs
• Support and assist the team in understanding and appreciating the needs of our patients, partners, and team members, and achieving departmental and company-wide goals
  • Perform other duties as assigned

  About You:

  • High school diploma or GED
  • 1+ year of customer service experience preferred; healthcare experience a plus
  • Experience in a call center is a plus
  • Proficient in English with excellent verbal and written communication skills and phone etiquette
  • Bilingual in Spanish required
  • Excellent customer service, interpersonal, and collaboration skills
  • Excellent attendance with a strong commitment to punctuality
  • Demonstrate reliability and dependability
  • Professional, tactful, and able to negotiate and defuse conflicts
  • Strong computer and technical skills, including MS Office
  • Strong attention to detail and organizational skills
  • Ability to manage multiple priorities
  • Strong analytical and problem-solving skills
  • Must have a reliable mode of transportation to get to and from our Brea office on a regular daily basis
  • Must have a positive attitude, strong work ethic, and be energetic and flexible
  At Avita Care Solutions, compassionate care is at the heart of everything we do. Join Avita and get inspired to be the care that unlocks the full potential of health for all. We’re committed to promoting health equity by providing comprehensive, integrated access to pharmacy services, clinical care delivery and digital health through our individualized and culturally competent LGBTQ+, HIV, PrEP, and sexual wellness care. Avita is a proud member of the U.S. Business Action to End HIV and has been recognized multiple times by the Human Rights Campaign Foundation as a Best Place to Work for LGBTQ+ Equality.
  Avita is an Equal Opportunity Employer dedicated to building a diverse, inclusive, and authentic workplace. We welcome everyone by recruiting, hiring, and promoting individuals without regard to their sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, veteran status, or any other status protected by applicable law. Avita also provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws.
   
  
  Pay range: $16- $18 per hour, based on credentials and geographic location.
   
  
  Avita Care Solutions offers a comprehensive benefits package: