Job Detail

At Discovery Behavioral Health, we know the best way to predict the future of healthcare is to create it. As a member of our growing team, you will have a voice in the creation of life-changing programs and treatment centers nationwide. Working collaboratively with the best and the brightest in our industry, you will be part of an innovative team of professionals committed to generating positive and remarkable outcomes for the clients we serve.

If you are looking for an organization that thrives on growth, celebrates diversity of thought, and rewards passionate execution, you’ve come to the right place. Because we put clients first, it is our honor to support and reward those who serve them.

Compensation Range: $60-85k

Compensation will be dependent upon geographic region, education, and experience

The Business Office Supervisor is responsible for oversight, management and development of department staff, duties, and policy; along with reporting duties and assisting with managing accounts receivables.

Essential Job Functions:

• Develop, compile and maintain detailed and updated reports
• Effectively communicate to any party
• Initial and ongoing training of department staff
• Maintain department protocol and policies
• Complete tasks/duties assigned by Business Office / RCM Leadership
• Read and understand authorizations for treatment rendered
• Read and understand explanation of benefits (EOB’s)
• Read and understand single case agreement (SCA) and letters of agreement (LOA’s)
• Read and understand Verification of Benefits (VOB), including calculating patient responsibility
• Able to help with calls from patients and their families regarding policy, patient responsibility and direction.
• Keep detailed notes for all communications with other departments, managers, and outside agencies such as insurances, etc.
• Note and offer solutions of trends in insurance practices.
• Processing requests for further documentation from payers
• Meet with Business Office Manager, semi-monthly, to discuss status of aging accounts
• Review the aging report with updated and relevant status information in conjunction with the team members
• Identify accounts for potential write off or bad debt
• Assist in processing requests from team for refunds, adjustments and transfers.
• Assist in identifying topics of discussion for department meetings.
• Manage Merchant Service accounts as needed
• Keep up to date with payer issues, concerns, protocol and changes
• Assist team members with account audits as needed
• Resolve any conflicts that arise in a professional manner, including handing over the escalated conflict to the Manager for resolution
• Effectively manage schedules, work and needs of department staff
• Write, review and update department protocol and policy as needed
• Complete all assigned duties and tasks as assigned by RCM Leadership, in the time requested
• Follow up with appropriate staff regarding outstanding contract issues
• Other duties as assigned

• Minimum Associates Degree or certification in Medical Billing/Health Claims Examining, or
• Minimum 2 to 4 years experience in Medical Billing, Health Claims Examining and Collections
• Minimum 2 years direct supervision of Business Office staff
• Understanding of insurance terminology and inner workings of insurance companies
• Calculate patient financial responsibility based on benefit review (i.e. able to understand how deductible, co-insurance, co-pays and maximum out of pockets work in determining patient responsibility)
• Excellent knowledge of full billing and revenue cycle
• Knowledge of HIPPA regulations
• Excellent computer skills
• Excellent skills with Word and Excel; PowerPoint a plus
• Analytical and have the ability to collect, assess and interpret data
• Demonstrate excellent critical thinking skills
• Demonstrate time management skills

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, or national origin.

For more information about our company benefits, please visit us at discoverybehavioralhealth.com/careers/

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Discovery Behavioral Health seeks to build a diverse staff that is reflective of the patients we serve and the communities where we work. DBH encourages multiple perspectives, experiences, and strives to hire and retain a diverse workforce.