Job Detail

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Owens & Minor teammate benefits include:

• Medical, dental, and vision insurance, available on first working day
• 401(k), eligibility after 30 days of employment
• Employee stock purchase plan
• Tuition reimbursement
• Development opportunities to grow your career with a global company

Position Summary

Processes orders for pharmacy customers. Serves the needs of patients by accurately and effectively processing prescription orders. Listens to their concerns and addresses issues.

Essential Job Functions

• Answer in-bound pharmacy customer calls.
• Make out-bound calls to patients, healthcare providers, referrals, and insurance carriers.
• Resolve customer issues including billing and insurance denials with insurance carriers.
• Establish and maintain patient profiles including lists of medications, insurance, billing, and provider information.
• Process orders using Enterprise Rx; gather patient demographics and billing information to complete requested orders and to obtain prior authorizations.
• Assists pharmacists on an as-needed basis; maintaining inventory, stocking pharmacy, preparing and dispensing medication.

Education & Experience

• High School Diploma
• Resident State Pharmacy Technician License (CPhT)
• 1-2 years pharmacy technician experience

Knowledge, Skills, & Abilities

• Excellent customer service skills
• Ability to answer hi-volume in-bound calls via an automated phone system
• Ability to make outbound calls to customers and referrals as necessary
• Basic knowledge of insurance, pharmacy authorization, and billing
• Excellent organizational skills and detail oriented
• Proficient in Microsoft Office: Word, Outlook, Excel, PowerPoint
• Spanish speaking a plus
• Must be able to lift up to 15 pounds
• Must be bilingual (Spanish)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin physical or mental handicap, disability, age or status as a disabled veteran or veteran of the Vietnam era.