Process HEDIS and STAR quality measures on patient's EHR accounts and health plan portals.
Coordinate with HEDIS coordinator from health plans on processing quality measures within a specified turnaround time.
Collaborate with physician on building future templates to improve quality measures if necessary.
Communicate and reach out to patients whenever necessary for patients to return back to complete their quality measure outcomes that is needed by specific health plans.
Candidate must have excellent customer service skills.
Must be able to multi-tasks duties in the front office.
Follow-up phone calls to patients on their lab results.
Process and upload patient documents into patient account folders in the Electronic Health Record.
Obtaining and recording patient medical histories, vitals, test results and other information for medical records while maintaining strict confidentiality.
Coordinating the daily administrative activities, including scheduling, patient check-in and check-out, and patient medical record maintenance.
Preparing treatment rooms for clinical examinations and assisting practitioners with medical procedures and other patient care.
Delivering compassionate support, attention, and assistance to patients and families.
Ensuring compliance with all health care regulations, including HIPAA and OSHA.
Preparing and administering medications for patients as directed by physicians.
Manage the physician's schedule on a daily basis and assist with scheduling the provider's meetings.
Assist with completing physician's credentialing process every year.
Qualifications/Requirements:
Must be able to speak Cantonese, Mandarin, and/or Vietnamese.
One to two years of experience in a medical setting.
Have high school diploma, bachelor degree, or equivalent.
A basic understanding of patient care, medical terminology, coding procedures, reference tools, and appropriate clinical pharmacology for medical assistant practice scope.
Excellent interpersonal, organizational, and customer service skills.
Familiarity with electronic medical health care record system.
