Job Detail

Are you an experienced healthcare administrative professional, with a background in equipment usage and maintenance? Do you thrive in providing outstanding patient services? Are you driven to succeed, and enjoy being recognized for your success? Wouldn’t you love to be a part a team where management is focused on nurturing a strong culture? If this sounds like you, come join us at BetterNight.

BetterNight is a professional medical service and supply company focused on sleep & sleep therapy. Our focus is on diagnosis on sleep apnea through home sleep study and treatment through the use of CPAP therapy or oral appliance therapy.

SUMMARY
The Clinical Admin Assistant meets face to face with patients for check out after their experience with the Respiratory Therapist. The Clinical Admin Assistant dispenses equipment and checks authorizations, creates and processes sales orders. In addition, The Clinical Admin Assistant completes modem enrollment for all new setups. The Clinical Admin Assistant completes all documents scanning for patient appointments. The expectation of this position is to ensure all equipment provided has been authorized, to catch and escalate issues when authorizations are not present and to provide a first class patient experience, with every patient interaction.

CORE RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Meets face-to-face with patients to dispense equipment after appointments completed by Respiratory Therapists I, II and III
• Is responsible for creating and processing sales orders appropriately and timely within the Brightree system.
• Reviews patient files, both electronic and hard copy, for accuracy and for compliance with BetterNight policy and procedures.
• Make notes in files and Brightree system as required by company policy and current health care standards.
• Downloads usage and therapy data from PAP devices per BetterNight policy and procedure.
• Returns devices and other returned equipment into appropriate inventories within the Brightree system.
• Creates reports to locate, process and confirm all pick-up tickets created by Respiratory Therapists I, II and III.
• Packages and ships all RMAs to the appropriate manufacturers.
• Responsible for preparing, shipping and tracking all device repairs as well. Responsible for informing patients about repair costs and processing once insurance and/or patient approval is acquired.
• Prepares and requests RMAs on all 30 day mask refits.
• Educates patients on the need for ABNs. Completes any necessary ABN forms with patients.
• Responsible for daily updates of the VA follow up lists to ensure that tasks are available.
• Keeps the clean and dirty area neat and organized and within the requirements of the regulatory agencies such as The Joint Commission, Medicare and CA Department of Health.
• Scans all Discontinuation of Service forms in Brightree and ensure that ordering physicians are notified per BetterNight policy and procedure.
• Assists with walk in and patient overflow when possible and as needed (machine evaluations and resupply appointments only).
• Calls patients to discuss issues regarding their therapy.
• Ensures all area related price quotes given to customers/patients are appropriate and meet current company pricing policy. Explains co-pays and insurance coverage to patients as necessary.
• Acts as a resource (identify problems and provide solutions, implementing procedures, as needed) for all respiratory and other HME equipment (indications, operation, maintenance, etc.) currently supplied by the company, as appropriate.
• Serves as an advocate for the patient and acts as a liaison with other members of the healthcare team, when required.
• Contacts physician and/or necessary healthcare team member regarding orders, complications, and recommendations.
• Performs oximetry and sleep tests, when required.
• Downloads and cleans sleep study equipment as needed.
• Follows Policies and Procedures for the receiving, bagging and tagging, cleaning, disinfecting, and testing of equipment.
• Delivers/pick-ups equipment and/or supplies to patient homes or facilities as necessary.
• Keeps vehicle clean, fueled and maintained.
• Responsible for keeping all patient charts and information orderly, confidential, current and HIPAA compliant at all times.
• Promotes Company services and acts as a Company representative.
• Acts as a form of quality control ensuring that patients have had a first class experience with the RT I, II and III. Escalates issues or compliments as needed.
• Manages the workflow and delivers messages to Respiratory Therapists in a timely fashion.