Responsible for greeting patients and other for the Eye care Institute; schedule and confirm patient appointments; process patient payments and receipts; verify insurance eligibility and benefits. Works collaboratively with optimetric staff to assure patient satisfaction.
Knowledge, Skills and Abilities
Individuals must possess these knowledge, skills and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
Good computer skills necessary in order to set up document formats in Word, Excel, and any other software program required by this position. Familiarity with the Internet is helpful.
Good verbal and written communications skills. Optometric terminology is helpful.
Skill with fax, copy machine, printer, telephone operation, and the ability to type at 40 words per minute.
Basic math skills.
Applicant must be able to read, write, speak, and comprehend the English language.
Applicant must have excellent interpersonal skill necessary to interact well with patients, staff, students, physicians, and the public; be culturally sensitive.
Required Qualifications
Education: Any combination of education, training or experience that provides the required knowledge, skills and abilities. Graduate Equivalency Diploma or High School Diploma required.
Experience: 1-3 years of experience in a similar or related position.
Preferred Qualifications
Bilingual – Spanish speaking is highly preferred.
Experience in an optometric setting is helpful, with a working knowledge of health insurance eligibility and benefits processes.
List comments regarding work hours
8am – 5pm Monday – Friday
Posting Date 11/12/2021 Closing Date Open Until Filled Yes Special Instructions to Applicants
Essential Job Duties
Job Duty
Greet and check-in patients for scheduled appointment Schedule patient appointments with the appropriate provider, while accommodating the patient’s needs.
Confirm scheduled appointments by contacting the patient one day prior to their physician visit.
Percentage Of Time
40
Job Duty
Verify insurance eligibility and benefits for patients prior to their appointment and update any changes to the patients insurance and benefit information.
Ensure patient demographics and insurance information is entered into the practice management system accurately.
Assist patients, if needed, with completion of registration forms and verify that all paperwork is completed.
Percentage Of Time
30
Job Duty
Collect patient payments, issue receipts, and post payments in the University’s practice management system. Reconcile the daily cash deposits collected.
Prepare the daily deposits for checks arriving in the mail, make copies of the checks and deposit slips for the medical billing department.
Percentage Of Time
20
Job Duty
Establish and maintain hard copy and/or electronic files and records.
Performs a variety of clerical duties, e.g., photocopies, collates, distributes, mails, faxes, files, delivers and/or picks up materials from on or off-campus.
Performs other related duties as assigned or requested. The University/College reserves the right to add or change duties at any time.
Percentage Of Time
10
Physical Demands
Do the essential functions of this job require lifting?
Yes
If yes, list maximum weight and duration
Physical Demands
WesternU Policy requires persons employed by the University to provide proof of vaccination against the SARS-CoV2 (COVID-19), subject to limited exemptions, regardless of whether the employee is on-site or working authorized to work remotely. Exempted employees, or those whose status of full vaccination is pending, will be required to submit to regular COVID-19 testing for in-person/on-campus work assignments.
The physical demands described here are representative of those that must be met by any employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Occasional overtime may be required.
While performing the duties of this job, the employee is frequently required to sit, use hands to grasp objects, reach with hands and arms, and talk or hear. The employee is regularly required to stand and walk. The employee is occasionally required to lift up to 10 lbs., climb or balance, and stoop, kneel, crouch or crawl. There are no specific vision abilities required by this job.
Describe Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Duties of the Clinical Front Desk Receptionist/Cashier are normally performed in a clinical office setting. The noise level in this setting is usually moderate due to the proximity of various office machines and patient traffic.
