Responsible for greeting clients and other for the College of Veterinary Medicine; schedule patients and confirm patient appointments; process patient payments and receipts. Support the veterinarians, veterinary technicians and veterinary assistants in ensuring quality veterinary care for all pets, advocates for pets, educate clients on all aspects of pet health, and ensure a safe and effective hospital environment.
Knowledge, Skills and Abilities
Individuals must possess these knowledge, skills and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
1. Good computer skills necessary in order to set up document formats in Word, Excel, and any other software program required by this position. Familiarity with the Internet is helpful.
2. Good verbal and written communications skills. Veterinary medical terminology is helpful.
3. Skill with fax, copy machine, printer, telephone operation, and the ability to type at 40 words per minute.
4. Basic math skills.
5. Applicant must be able to read, write, speak, and comprehend the English and Spanish language.
6. Applicant must have excellent interpersonal skill necessary to interact well with patients, staff, students, physicians, and the public; be culturally sensitive.
Required Qualifications
Education: Any combination of education, training or experience that provides the required knowledge, skills and abilities. Graduate Equivalency Diploma or High School Diploma required.
Experience: 1-3 years of experience in a similar or related position. Experience in a clinical medical setting is helpful.
Other: Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.
List comments regarding work hours
Typical business hours from Tuesday – Saturday, however hours may vary depending on workload and scheduling.
Posting Date Close Date Open Until Filled Yes Special Instructions to Applicants
Essential Job Duties
Job Duties
Schedule and confirm patient appointments while accommodating the patient’s needs.
Percentage Of Time
10
Job Duties
Assist clients, if needed, with completion of consent/medical forms by obtaining relevant information and history from clients and maintain proper and complete medical charts.
Percentage Of Time
10
Job Duties
Assist outgoing clients by providing all necessary instructions, information, and invoices, dispensing prescription items per the veterinarian’s instructions, selling retail products, and scheduling future appointments.
Percentage Of Time
10
Job Duties
Collect client payments, issue receipts, and post payments in the College’s practice management system. Reconcile the daily cash deposits collected.
Percentage Of Time
10
Job Duties
Prepare the daily deposits for checks arriving in the mail, make copies of the checks and deposit slips for the medical billing department.
Percentage Of Time
10
Job Duties
Establish and maintain hard copy and/or electronic files and records.
Percentage Of Time
10
Job Duties
Maintain office supply inventories and equipment.
Percentage Of Time
10
Job Duties
Perform a variety of clerical duties, e.g., photocopies, collates, distributes, mails, faxes, files, delivers and/or picks up materials from on or off-campus.
Percentage Of Time
10
Job Duties
Act as the extra eyes, ears, and hands for the veterinarian and veterinary technician to ensure the best quality pet care and to maximize the veterinarian’s and veterinary technician’s productivity. Communicate with veterinarian, veterinary technicians, and all other associates to maintain the flow of patients.
Percentage Of Time
5
Job Duties
Provide professional, efficient, and exceptional service at all times. This includes performing or preparing procedures that do not require veterinarian or veterinary technician assistance, completing preparatory work for other procedures, ensuring that clients and pets are comfortable in the hospital, and monitoring hospitalized or surgical pets as allowed in the state practice act.
Percentage Of Time
5
Job Duties
Ensure the safety of pets, clients, and employees by utilizing safe restraining techniques, following standard protocols, and maintaining clean, sterile, an organized treatment areas, exam rooms, and labs.
Percentage Of Time
5
Job Duties
Perform other related duties as assigned or requested. The University reserves the right to add or change duties at any time.
Percentage Of Time
5
Physical Demands
Physical Demands
Do the essential functions of this job require lifting?
Yes
If yes, list maximum weight and duration
The physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear, occasionally sit, stand, walk, and reach with hands and arms, and frequently use hands to grasp objects. The employee must occasionally lift and/or move up to 100 pounds. There are no specific vision requirements for this job.
Describe Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be available to enable individuals with disabilities to perform the essential functions.
Duties of the Clinical Receptionist/Animal Care Assistant are normally performed in a typical clinic setting. Occasionally the employee is exposed to outdoor weather conditions. The noise level in this setting is usually moderate due to animals, telephone calls, office equipment, and normal student traffic.
