ACCOUNTABLE TO: Warmline Program Director, Associate Director & Clinical Manager
General Summary
The Warmline Clinical Support Supervisor is responsible for supporting the peer support specialists. They provide ongoing training and support to Warmline operators to ensure they are up-to-date with best practices and approaches in mental health support. The Warmline Clinical Support Supervisor collaborates with other mental health professionals to ensure the service is accessible, effective, and responsive to callers' needs. Additionally, they are responsible for monitoring accurate data and statistics on Warmline usage and ensuring that any emerging concerns or issues are addressed in a timely and appropriate manner.
Primary Duties
General Duties
The above job responsibilities are meant to be representative, not a comprehensive job description, and are subject to change depending on the needs of the program and NAMI OC.
Experience & Education Requirements
. Mental Health Clinician: Social Worker (LMSW, AMSW, or MSW Intern), Marriage and Family Therapist (LMFT, AMFT, or MFT Intern), Psychologist (Phd, Psyd, Associate Psychologist, or Psychology Intern), Professional Clinical Counselor (LPCC, LPCC Intern), or Licenses Advanced Alcohol and Drug Counselor (LAADC)