Spanish (Required)
High school or equivalent (Preferred)
Microsoft Office: 2 years (Preferred)
Customer Service: 2 years (Preferred)
Medical terminology: 1 year (Preferred)
Communication skills: 1 year (Preferred)
*Our ideal candidate will be able to speak English and Spanish
Alcam Medical Orthotics and Prosthetics, is one of the leading clinical authorities in the provision of rehabilitative solutions, including being one of the largest owner and operator of orthotic and prosthetic clinics in Southern California. Whether directly or indirectly, every individual across every department at Alcam is helping to improve the lives of our patients and customers.
We know that the “possible” lives inside each of us, waiting to be unleashed. At every touch point across all our business, we are keeping lives in motion, breaking down barriers, taking dreams further.
A few things you’ll focus on as a Customer Service Representative:
Provide the highest level of customer service to patients, fellow employees and referral sources through the coordination and administration of the “front office” activities. Front office activities include, but not limited to, scheduling patients for appointments, greeting patients as they come into one of our locations, answer telephone calls, fit patients with some off-the-shelf medical products and conduct retail sales.
Responsibilities:
You will be responsible for answering all incoming calls
Provide the highest level of customer service to patients, fellow employees and referral sources.
Maintain accurate and complete patient files, ensure that they follow Alcam’s Compliance Policies.
Ensure the privacy and security of protected health information per HIPAA requirements.
Perform other duties or special projects as assigned.
Qualifications:
Strong interpersonal, oral (including telephone) and written communication skills.
Ability to key 40 words per minute with accuracy preferred.
Ability to work with handicapped individuals.
Understanding of medical reimbursement and terminology and a complete understanding of general office duties.
Proficient computer skills including Windows based office technologies (ex. Word, Excel), e-mail and automated billing systems.
Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copiers, etc.
Excellent organizational skills and the ability to manage multiple tasks.
Proficiency with basic math and accounting skills.
Ability to follow written and verbal directions.
Ability to discern individual needs of patient.
Ability to work effectively as a team member.
Job Type: Full-time
Salary: $14.00 to $20.00 /hour
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Benefits:
Schedule:
Supplemental Pay:
COVID-19 considerations:
We have adapted plans for safe operations adhering to CDC guidelines regarding COVID-19.
Education:
Experience:
Language:
Work Location: One location
