Job Detail

About City of Hope

City of Hope's mission is to deliver the cures of tomorrow to the people who need them today. Founded in 1913, City of Hope has grown into one of the largest cancer research and treatment organizations in the U.S. and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center at its core, City of Hope brings a uniquely integrated model to patients spanning cancer care, research and development, academics and training, and innovation initiatives. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. City of Hope’s affiliated family of organizations includes Translational Genomics Research Institute and AccessHopeTM. For more information about City of Hope, follow us on Facebook, Twitter, YouTube, Instagram and LinkedIn.

City of Hope’s commitment to Diversity, Equity and Inclusion

We believe diversity, equity and inclusion is key in serving our mission to provide compassionate patient care, drive innovative discovery, and advance vital education focused on eliminating cancer and diabetes in all of our communities. Our commitment to Diversity, Equity and Inclusion ensures we bring the full range of skills, perspectives, cultural backgrounds and experiences to our work - and that our teams align with the people we serve in order to build trust and understanding. We are dedicated to fostering a community that embraces diversity - in ideas, backgrounds and perspectives; this is reflected in our work and represented in our people.

Position Summary

Performs allogeneic donor phlebotomy, automated apheresis procedures and draws samples for HLA tissue typing, serology retest, blood product manufacturing, blood product quality control, drives blood donor vehicles (bloodmobile and box truck), and research projects. Works in donor center, blood bank, and blood drive environments. Participates in quality assurance activities to continually ensure safety of the blood supply and provide the highest quality of service and care. Must maintain a high standard for conscientious, courteous, and enthusiastic service to internal and external customers, and the public in general. Consistently deliver service in a timely, accurate, professional, and friendly manner. Must demonstrate a high level of problem solving skills.

Key Responsibilities include:

• Performs donor screening interviews and evaluates donors for suitability/eligibility according to established criteria and standard operating procedure.
• Recognizes donor reactions during phlebotomy and apheresis procedures and treats according to standard operating procedure.
• Maintains complete and accurate records of Donor Center procedures and activities including, but not limited to donor records, QC of equipment and facilities, error/incident/quality monitoring reports, and customer complaints.
• Regularly participates in off-site blood drives, and assists with setup, breakdown and other mobile operations duties as assigned.
• Utilizes Safetrace computer system for donor registration and donor information entry.
• Adheres to administration policies and department standard operating procedures to ensure consistency in the performance of established procedures and eliminate variances that will affect the safety, potency and purity of blood and blood components as well as work efficiencies.
• Reviews pertinent department Standard Operational Procedures annually and as needed.
• Participates in standard operating procedure validations and recommends changes prior to implementation.
• Participates in quality assurance activities to continually ensure safety of the blood supply and provide high quality service to internal and external customers.
• Maintains knowledge of rationale and technique of blood collection and apheresis.
• Maintains required competencies, CPR and annual safety certifications.
• Performs preventative maintenance and quality control on facility equipment as assigned; reports outliers to supervisor.
• Prioritizes workflow, readily adapts to changes in assignment, completes work in a timely manner.
• Drives large vehicles to and from blood drives including 39’ bus and 20’ box truck with hydraulic lift gate. Responsible for all set up of bloodmobile including parking, use of the hydraulic leveling jacks, generator, internal systems use, awning deployment, and exhaust diversion.
• Conducts bloodmobile inspection and completes the pre and post checklist before each use
• Packs equipment and supplies for blood drives according to checklist and projected volume of collections, ensuring adequate quantities of supplies. Must also refer to schedule and project and prepare supply / equipment needs for consecutive drives, especially if there is not a tech scheduled to restock between scheduled drives.
• Performs other related duties as assigned or requested.

Basic education, experience and skills required for consideration:

• Minimum Education: High School or equivalent
• Minimum Experience: 3 years previous donor/patient care and blood center experience as a donor phlebotomist.

Required Certification/Licensure:

• CA Certified phlebotomist
• Current CPR certification
• CA driver’s license with good driving record

Preferred education experience and skills:

• M.A., EMT, or CNA (Certified Nursing Assistant) certificate or BS in Life Sciences.

Additional Information:

• This position is represented by a collective bargaining agreement

The estimated pay scale represents the typical [salary/hourly] range City of Hope reasonably expects to pay for this position, with offers determined based on several factors which may include, but not be limited to, the candidate’s experience, expertise, skills, education, job scope, training, internal equity, geography/market, etc. This pay scale is subject to change from time to time.

As a condition of employment, City of Hope requires staff to comply with all state and federal vaccination mandates.

City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

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