Drug and Alcohol Processing Specialist (Remote Work Opportunity)- job post

Tustin, CA 92780Remote
Job details
Job Type
Pulled from the full job description
Continuing education credits
Health insurance
Opportunities for advancement

Full Job Description

Job Title: Drug and Alcohol Processing Specialist (Remote Work Opportunity)

Department: Processing

Location: Tustin, CA

Reports To: Processing Manager

FLSA Status: Non-Exempt

Company Information: DISA Global Solutions is an industry-leading safety and compliance solutions provider. These include drug and alcohol testing, background screening, occupational health screening, transportation compliance, and more. DISA has been servicing customers across the U.S. and Canada since 1986 and employs more than 800 team members across 30 locations.

Our entire team is committed to high quality and customer service excellence. When you join the DISA family, you join an industry leader that more than 27% of fortune 500 companies use. With a rich history of IT innovation, DISA has developed some of the most advanced platforms in our industry. These platforms support more than 40,000 customers and complete more than 6 million orders each year.

DISA offers a collaborative and team-oriented culture with monthly appreciation events, as well as competitive pay, a robust benefits package, and an exciting place to work. Our internal learning and development team also provides the resources for employees to engage in continuing education and training, paving the way for numerous opportunities for career advancement.

Job Summary:
Performs tasks in the data processing department, including but not limited to sorting and processing chain of custody forms, drug test results, and breath alcohol tests; Communicates with various departments across the company to ensure receipt of important documents in sorting folders; Assists with answering phones, maintaining the upmost professionalism to clients and vendors; Updates protocols and maintains spreadsheets and documents using Microsoft Office 360; other duties as assigned.

Responsibilities/Job Duties:
Average % of time split among daily duties

80% Responsible for reviewing and processing documents in sorting folders with speed and accuracy. Communicates with various departments and ensures receipt of documents to proper individuals; scans and faxes documents into the sorting folder for processing using programs like Adobe PDF and Microsoft Office Suite. Communicates with appropriate parties to inform of test result issues and document errors.

20% Answers phones and transfers calls to the appropriate party, maintaining professionalism and phone etiquette. Updates protocols, attends monthly processing meetings, and other duties as assigned.

Essential Requirements:
  • Proficient using Microsoft Office programs (Word, Excel, PowerPoint and Outlook)
  • Excellent Customer Service practices, while speaking clearly when providing information
  • Ability to navigate computer applications while speaking with clients and applicants
  • Ability to solve problems quickly and adapt in a fast-paced environment
  • An active listener that demonstrates a friendly, upbeat disposition working with others
Preferred Requirements:
Bilingual (Spanish) helpful, but not required

Required Education or equivalent years of experience:
High school diploma and

Related Associate degree and/or 1 (one) year of customer service experience preferred

Travel %: None

Physical Working Conditions (ADA):
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Physical demands: While performing the duties of this job in an office environment, the employee is regularly required to talk, hear, walk, sit, stand, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms. Employee must occasionally lift up to twenty - five (25) pounds. Specific vision abilities required by the job includes: close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Work Environment: The noise level in the work environment is moderate