Join Us in Transforming Lives Every Day
At OneLegacy, every moment counts. As the nation's largest organ, eye, and tissue recovery organization, we are dedicated to saving lives and sharing hope. Guided by our values of integrity, compassion, stewardship, diversity and inclusion, urgency, innovation and excellence, and collaboration, our team works tirelessly to honor every gift of donation. This is more than a job; it’s an opportunity to make a profound impact on countless lives.
Job Type: Full-time, Non-exempt
Work Hours: 12-hour shift: 6pm-6am(Night Shift). Assigned days and/or shift can be changed according to staffing needs. Must be available evenings, holidays, and weekends as required.
Work Setting: In-person
Location: Corporate Office Azusa
Summary of Functions:
The Family Care Coordinator (FCC) is primarily responsible for obtaining telephonic donor authorizations from the Authorizing Party in a timely and consistent manner; providing the Authorizing Party with honest and unbiased donation options; and completing the medical/social history questionnaire with the appropriate person to assist in determination of donor eligibility. The FCC is also responsible for gathering clinical information on all hospital referrals (eminent and CTOD referrals) from the referral facility and additional healthcare providers as needed; and will assist in donor allocation as needed.
Duties & Responsibilities:
Essential Job Functions:
Triage
Approach and Authorization (FCCI)
Other Responsibilities:
Job Qualifications and Requirements:
Education: High School Diploma required. Bachelors or Associates degree from an accredited four-year college or university, completion of a certification in the medical field such as Medical Assistant (MA), Certified Nurse Assistant (CNA), Emergency Medical Technician (EMT) and/or Medical Billing required. CEBT or CTBS Certifications.
Experience: 6 plus months of experience in telemarketing, help desk/troubleshooting, phone counseling, customer services call center experience, or experience in a eye/tissue/organ OPO. Minimum typing speed of 40 wpm preferred.
Certification: OneLegacy requires employees to maintain a current California driver’s license and current vehicle insurance
Salary Range: $47,775 to $53,462.50
Benefits
