Under the supervision of the Clinical Director office supervisor and MD, the Medical Assistant will be responsible for preparing patients for physician; take vital signs, record patient charges, record patient history and assist in minor office procedures. Obtain initial patient information and assist providers in order to increase efficiently and report production of the provider they are working under.
the MA will be responsible for answering, researching, and resolving customer questions, inquiries, requests, and problems in a fast-paced, healthcare call center environment both in office and remotely.
Additional responsibilities include: • Performs necessary duties in answering a heavy volume of telephone calls; relaying incoming and outgoing telephone calls; and in facilitating internal communication throughout community practices and the Medical Center.
Responsible for all aspects of scheduling appointments. The perfect candidate has not only the required skills, but also the patience and compassion to assist our patients with questions and concerns both before and after appointments.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Knowledge of :
· ICD-9/ ICD-10, HCPCS and CPT coding
· Federal and state healthcare mandates and regulations
· Company policies and procedures
· Microsoft office applications and spreadsheets
· General front office procedures and skills
· Back office procedures and skills
· CPR/BLS
Ability to:.
Job Duties may include, but are not limited to:
· Interview patients and obtain medical history, job description, history of injury and treatment, present complaints, and social history. Utilize the Electronic Medical Record (EMR) system to enter patient data.·
· Transmit patient orders including laboratory tests, radiology tests, medications, etc.to facilities
after ordered by the provider
· Document messages left by patient.
· Schedule appointments
· Scan paperwork
· Collect insurance cards/photo ID
· Answer phones
· ADDITIONAL RESPONSIBILITIES:
· Maintain professional appearance and conduct at all times.
· Adhere to employer work practices.
· Establish and maintain effective working relationships with physicians, staff and managements.
· Effectively cope with typical job stress.
· Document work processes as required.
· Management of multiple projects/tasks simultaneously
· Honesty, discretion and well-organized with attention to detail
· Superior Customer Service skills, flexible and proactive
· Excellent written, oral communication skills, and knowledge of medical terminology.
· Analytical
· Literate in medical management software and Microsoft Office preferred
· Excellent phone etiquette and phone triage
· Familiarity with Electronic Medical Records, Insurances, WC, etc.
· Ability to work independently and as a team member
· Demonstrated ability to meet deadlines
· Problem-solve
· Prioritize with excellent organizational skills, responding to multiple demands and timeliness
· Demonstrate ability to respond to common inquiries from patients, customers, vendors, regulatory agencies, health plans or member of the business community and possess excellent customer service skills
· Twist, turn and utilize reaching motion, ability to sit and/or stand for extended periods of time
· Perform other duties as assigned.
QUALIFICATIONS: Education: High school diploma or equivalent. Certification/Licensure: Not required. Experience: One of the following: 1. 6 months experience as a Medical Scribe. 2. 6 months related experience and/or training, or equivalent combination of education and experience.
EDUCATION and/or EXPERIENCE
Associates degree (A.A.) or equivalent from a two-year college or technical school; or one (1) year related experience and/or training; or equivalent combination of education and experience.
Must have minimal - 6 months as a medical scribe
CERTIFICATES, LICENSES, REGISTRATIONS
Medical Assistant certification and CPR/BLS certification.
SKILLS
Applicant must have exceptional written and verbal skills and be proficient in typing and have excellent spelling, punctuation, and grammar skills. The applicant must be willing to work in a fast-paced environment while maintaining great attention to detail. The applicant must also be reliable and punctual, professional, and have a willingness to learn. Excellent opportunity for someone looking to gain experience before attending medical school or physician assistant school. Bilingual English/Spanish is a plus as is experience with medical terminology. Able to work independently. Has knowledge of industry standards and expectations. Has knowledge of commonly used concepts, practices and procedures within this field. Excellent verbal and written skills. Computer literate with knowledge of Excel/Word. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. Able to verify a variety of standard and/or complex patient data. Knowledge of medical terminology preferred. Excellent telephone skills and able to verify a variety of standard and/or complex coded or un-coded statistical source data. Knowledge of medical terminology and ICD9/ICD-10 codes. Able to type 40+ words per minute.
1. Medical terminology.
2. . Recognition of physical exam process and ability to record exam details.
3. . Computer proficiency and ability to quickly learn new applications
4. . Legible handwriting and ability to accurately record information.
5. Organizational skills with focus on tracking patient care and improving patient flow.
6. . Professional demeanor and recognition of privacy considerations for patients and families. Other Requirements:
7. .Ability to multi-task efficiently and effectively.
8. Must be able to act calmly and effectively in a busy or stressful situation. Medical Scribe Page Two
9. Ability to communicate effectively in the English language in person, by phone and in writing.
10. Requires adherence to all policies and procedures, including but not limited to standards for safety, attendance, punctuality and personal appearance.
11. . Must be able to establish and maintain effective working relationships with managers and peers.
LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedures manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS
Ability to calculate medication dosages and balance a cash drawer
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variable in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Physical Requirements:
Hearing: Adequate to perform job duties in person and over the telephone. Speaking: Must be able to communicate clearly to patients in person and over the telephone. Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens. Other: Requires occasional lifting and carrying items weighing up to 10 pounds unassisted. Requires frequent bending, reaching, and repetitive hand movements (specifically keyboarding and writing), standing, walking, squatting and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular work shift. The above is intended to describe the general content and requirements for the performance for this position. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. I have read the Medical Scribe job description and understand the functions and objectives of the position.
NOTE: per the new CDPH Mandate - we now require all employees that work in our clinics to be vaccinated for COVID-19. Must be FULLY VACCINATED and Boosted or have a medical exemption from a medical provider or a religious exemption from your religious leader.
As an Equal opportunity employer, DBA Sports Medicine and Orthopedic Institute is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin gender, age sexual orientation, physical or mental disability, genetic information or characteristic, gender identity, and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans’ Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact this post for assistance.
For more information about equal employment opportunity protections, please view the ‘EEO is the Law’ poster.
NOTICE: EMPLOYEE POLYGRAPH PROTECTION ACT
YOUR RIGHTS UNDER THE FAMILY AND MEDICAL LEAVE ACT
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
Our environment respects individual differences and recognizes each employee as an integral member of our company. Our workforce reflects these values and celebrates the individuals who make up our growing team.
Sports Medicine and Orthopedic Institute provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.
Job Type: Full-time
Pay: $16.00 - $22.00 per hour
Benefits:
Medical specialties:
Schedule:
Work setting:
Ability to commute/relocate:
License/Certification:
Work Location: In person
