Job Summary: This position is responsible for day-to-day administrative and general office duties including word processing, filing, faxing, and data entry. Receives incoming telephone calls in a prompt, courteous, and professional manner and greets/assists visitors in the same manner.
Primary Job Responsibilities:
Greets patients/clients/visitors, completes check-in process for scheduled patients (collecting insurance, imaging, and forms)
Promptly and professionally answers telephone calls. Routes calls appropriately, offering voice mail, paging, or redirection of calls as needed.
Facilitates patient flow and communicates delays with patients and clinical staff.
Performs Insurance Verification
Prepares Electronic Charts
Obtains tests for upcoming appointments
Adjusts the Appointment Schedule accordingly
Confirms Appointments and follows up with patients regarding test results
Updates and Maintains Electronic Medical Records
Operates Computer, Fax, and Copy Machines
Explains financial requirements to the patients or responsible parties and collects balances as required
Sorts Mail received daily and distribute to appropriate dept.
Responsible for keeping the reception and patient waiting areas, and office files clean and organized.
Monitors office supplies and inventory needs
Basic Office Duties (ie. Organizing and sanitizing waiting room, etc)
Follows all Clinic policies on safety and security
Appropriately and courteously screens solicitors for relevance to organizational needs.
Performs other duties as assigned.
Education: High school diploma or equivalent. Completion of Front office assistant certification program is preferred. Prefer Certified Medical Assistant but not required
Requirements: Experience: Minimum One year of experience as a front office receptionist in a medical office setting.
Education/Certification/Licensing Requirements:
Completion of Front office assistant certification program
Knowledge in Medical Terminology.
Certified Medical assistant preferred but not required
Spanish speaking preferred but not required
Additional Requirements:
Willingness to work Overtime as needed.
Wiliness to attend continuing education courses at the request of the employer.
Performance Requirements: Knowledge:
Knowledge of medical terminology and organization services.
Knowledge of staff responsibilities to accurately direct callers.
Knowledge of administrative processes, procedures, claims processing, and preparing patient charts.
Knowledge of basic math and modern office procedures.
Skills:
Ability to use multi-line phone system, including transferring calls and paging.
Ability to exercise a high degree of diplomacy and tact while multi-tasking, organizing and scheduling patients.
Ability to use spreadsheets and word processing software.
Ability to type a minimum of 30 WPM
Adequate hearing to answer phone and speak with patients.
Ability to speak clearly and loudly enough to be heard by callers and patients.
Abilities:
Ability to works well under pressure with minimal supervision.
Ability to elicit appropriate information to route calls to the appropriate person.
Ability to prevent, calm, and/or defuse irate callers and patients working with them to identify concerns and properly directs calls.
Ability to competently use Microsoft Office, including Word, PowerPoint, Excel, and appropriate practice management software.
Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.
Work Environment: Well-lighted medical office or reception area. Exposure to communicable diseases and other conditions related to clinic setting. Work may be stressful due to a busy office.
Mental/Physical Requirements: Must possess the physical and mental abilities to perform the tasks normally associated with a Receptionist involving sitting approximately 90% of the day with occasional standing, walking, reaching and lifting. Periodic stress occurs from handling many calls and dealing with patient requests.
Salary:
Starting salary will range from $33,800 to $35,670 depending on candidate experience
