Job Detail

Summary
Under the general administrative direction of the Office Manager, the Front Office Medical Receptionist, attends to patients on the phone and in person. Coordinates and organizes appointments and documentation to facilitate the smooth running of the healthcare environment and supports the delivery of quality patient care on a daily basis.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Wholeheartedly believes in, and exemplifies Pacific Dermatology Institutes Mission, Goals and Values on a daily basis.

• Greets patients, vendors, pharmaceutical representatives, and other visitors to our medical offices and creates a welcoming atmosphere.

• Checks in patients and distributes forms and the required paperwork. Reviews forms and paperwork to ensure required fields are completed appropriately and obtain patient identification and insurance information.

• Checks patients out in a timely, friendly manner ensuring each patient has the necessary information and future appointment information if needed.

• Provides outstanding professional phone communications; manages multi-line telephone system efficiently and seamlessly, minimizing hold times.

• Maintains patient accounts by verifying insurance information and coordinating with relevant departments for payment and referral requirements.

• Communicates with providers and medical assistants, keeps them abreast of schedule changes, patient details, and potential service delays.

• Responds to emails in a timely fashion by utilizing the Pacific Dermatology Institute general office email address.

• Efficiently utilize the electronic medical record software to register new patients, schedule/cancel or create follow -up appointments for patients, as well as verifying demographic information is current at all times.

• Ensure the waiting room environment remains quiet, calm, clean and welcoming.

• Upholds the positive reputation of our medical office by always treating visitors in a friendly, welcoming, and compassionate manner with the primary focus being patient confidentiality.

• Update job knowledge by participating in educational opportunities; reading professional publications, attend seminars, conferences and continuing education courses.

• Ability to keep confidential patient information to oneself at all times, despite the temptation to share.

• Maintain a clean driving record, a valid drivers license, and evidence of valid auto insurance at all times.

• Other duties as assigned.

Skills/Abilities

• Excellent communication skills, both written and verbal.

• Ability to thrive in a fast-paced environment and prioritize tasks based on importance.

• Tech-savvy; able to use desktops and iPads for inputting new patient information, updating patient information and scheduling appointments.

• Strong attention to detail, able to produce accurate and high-quality work through concern for all areas involved.

• Excellent customer service skills, able to develop good customer relationships with a focus on achieving customer satisfaction.

• Adaptability, able to adjust interaction to meet changing demands and situations including dealing with diverse people.

• Typing skills (40 wpm).

• Analytical and problem-solving skills.

• Ability to thrive in a fast-paced medical or customer service environment

• Outstanding organization, multi-tasking skills and time management skills.

• Ability to work independently or as part of a team.

• Bi-lingual English/Spanish preferred

Required Education and Experience

• High school diploma or equivalent.

• Completion of an accredited Medical Assistant Certification Program: National Certification.

• Experience working as a front desk receptionist, administrative assistant or in a relevant role such as customer service representative.

• Basic knowledge of general administrative and clerical procedures.

• Basic knowledge of Medical Terminology.

• Intermediate to advanced knowledge of Microsoft Word, Excel and Outlook

Supervisory Responsibility
This position has no supervisory responsibilities.

Work Environment
This job operates in a fast-paced professional medical environment with multiple providers. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Demands
The employee is required to sit and use both hands for typing for extended periods of time; climb or balance; and stoop, kneel, crouch or crawl periodically. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Position Type and Expected Hours of Work
This is a full-time, non-exempt position. Days and hours of work are Monday through Friday, 8 hours a day shifts.

Travel
This position requires up to 50% travel. Travel to multiple clinic locations, which are located throughout the Inland Empire and surrounding areas will be required throughout the week and at times on short notice.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type: Full-time