Job Detail

Medical Office Front Desk Receptionist

Location: Fountain Valley
Job Type: Full-Time

About the Role

We are seeking a highly motivated and patient-focused Front Desk Receptionist to join our medical office team. This role is vital to ensuring smooth daily operations and providing exceptional service to our patients and their families.

Responsibilities

• Greet and check-in patients with professionalism and warmth.
• Check-out patients and assist with follow-up scheduling.
• Provide support and guidance to patients and their families as needed.
• Deliver excellent customer service at all times.
• Monitor schedules to ensure timely patient flow.
• Verify insurance coverage prior to appointments.
• Assess and manage patient flow in the lobby across all locations.
• Serve as a liaison between patients and the healthcare team.
• Provide technical support for patient portal access.
• Monitor turnaround time for medical record requests.
• Review future appointments to minimize scheduling errors.
• Process and fulfill medical record requests.
• Manage incoming messages and documents from outside providers, uploading them to patient charts.
• Ensure collection of co-pays and outstanding balances.
• Maintain HIPAA compliance at all times.

Requirements

• Strong patient service orientation with the ability to manage high patient volume.
• Excellent verbal and written communication skills.
• High school diploma or GED required.
• Minimum 2 years of medical front office experience preferred.
• Strong organizational skills and attention to detail.
• Proficiency with data entry and phone systems.
• Ability to multitask effectively in a fast-paced environment.
• Knowledge of anatomy and physiology is beneficial for effective patient communication.
• Experience with PPO/HMO payors.
• Strong interpersonal skills with the ability to work in a fast-paced environment.
• Bilingual Spanish or Vietnamese a plus!

Why Join Us?

• Collaborative and supportive healthcare team.
• Opportunity to make a meaningful difference in patient care.
• Competitive pay and benefits package.

Job Type: Full-time

Pay: From $21.00 per hour

Benefits:

• Dental insurance
• Paid sick time
• Paid time off
• Vision insurance

Experience:

• Front desk: 1 year (Required)

Language:

• Spanish (Required)
• Vietnamese (Preferred)

Ability to Commute:

• Fountain Valley, CA 92708 (Required)

Work Location: In person