Job Detail

$21–$25+ per hour | Full-Time | Tuesday–Saturday, 9:00 AM–5:30 PM

Bella Vida MedSpa – Temecula, CA

We're hiring a Front Office Concierge to be the first impression — and the lasting experience — our patients remember.

This is a hybrid role. You'll own front desk operations while also being capable of stepping in to support our clinical team. If you have a Medical Assistant background on top of your front office experience, we want to hear from you.

WHAT YOU'LL DO

Front Office:

• Greet and check in patients with warmth and professionalism
• Answer calls, manage scheduling, confirmations, and rescheduling
• Process checkouts and collect payments in Aesthetic Record EMR
• Follow up on leads and incomplete bookings via phone, text, and email
• Call patients post-procedure to check in and encourage return visits
• Manage loyalty and rewards programs (Alle, Aspire, Evolus)
• Sell and pre-sell services, packages, memberships, and skincare products
• Maintain a polished, welcoming lobby and front desk environment
• Capture patient photos and support social media content collection
• Participate in opening/closing duties, including cash reconciliation

Clinical Cross-Coverage (as needed, for MA-experienced candidates):

• Prepare treatment rooms and assist providers during procedures
• Help with RF microneedling, laser therapies, IV therapy, and injectables
• Document procedures in Aesthetic Record EMR
• Maintain infection control and sanitation standards

WHAT WE'RE LOOKING FOR

• 2+ years of experience in a medical spa, plastic surgery, or dermatology practice — required
• Medical Assistant certification or experience — a strong plus
• Confident, polished phone presence and strong sales ability
• Familiarity with EMRs (Aesthetic Record preferred) and Google Workspace
• Knowledge of HIPAA and OSHA protocols
• Professional appearance consistent with a luxury wellness brand
• Reliable, punctual, and a genuine team player

BENEFITS

• Complimentary treatments after 90-day probationary period
• PTO and sick leave
• Complimentary skincare products on hire
• Employee discounts on services and products
• Access to aesthetic education events, industry dinners, and local conferences
• Positive, inclusive, growth-focused culture

Apply now — we'd love to meet you.

Pay: $21.00 - $25.00 per hour

Benefits:

• Employee discount
• On-the-job training
• Opportunities for advancement
• Paid sick time

Application Question(s):

• Are you available to work Tuesday through Saturday?
• Do you have experience using Aesthetic Record or a similar EMR?

Experience:

• Medical receptionist: 1 year (Required)

License/Certification:

• Certified Medical Assistant (Preferred)

Work Location: In person