Job Detail

Front Office Coordinator

The front office coordinator is a key contributor to ensuring the administrative functions run smoothly and efficiently. This role coordinates schedules, andperforms general office tasks, including scheduling, answering phones, and other administrative functions as required. The front office coordinator provides support to employees and patients of the company.

Essential Functions and Responsibilities

Success in this role requires effective communication and collaboration in a team environment

• Answer, screen, and transfer inbound phone calls
• Maintain electronic medical records and patient schedules (including confirming appointments)
• Perform general clerical duties
• Provide general support to patients, clinical team, and other employees including ordering lunches and maintaining and organizing office supplies
• Collect urine samples and send to laboratory for testing, take vital signs and report to RN / clinical team as necessary
• Handle errands outside of the office as requested
• Maintain confidentiality, professionalism, and sensitivity at all times
• Proficient with Google Docs, Sheets, and Drive and other technology
• Other duties as required, including some light office cleaning

Preferences

• Experience with EMR system
• Basic Insurance knowledge
• Medical assistant certification preferred

What You Bring

• Exceptional communication and interpersonal skills (written, verbal, active listening, EQ) and the ability to respond to situations as they arise
• A high school diploma or equivalent
• A minimum of 1 year of experience in a mental health/medical office setting
• Thorough knowledge of Microsoft Office and G-Suite at an advanced level
• A professional manner, a positive attitude, and the ability to work independently
• Willingness to tackle assignments, follow directions, and provide input and suggestions
• Understanding of and adherence to HIPAA compliance and privacy measures / requirements

You

You are able to connect with people to person, on the phone, and in written communication. You are passionate about helping people and connecting with them, exhibiting a “patient first” mentality. You’re self-aware, have high emotional intelligence, are an effective communicator, and ethics and integrity come naturally to you. You are achievement oriented and genuinely delight in well-executed work benefiting the patients and the company. You work well in a team environment and believe there is more power in community than there is without it. You’re dependable, have a good sense of humor, and show up ready to get it done.

Benefits Include

• 401(k)
• Medical, Dental, Vision, Life
• Paid Time Off
• Professional Development Assistance

The Fine Print: Physical Demands / Requirements & Work Conditions

This position frequently requires sitting for extended periods of time (greater than 1 hour) and relies upon you to take frequent stretch breaks. This position occasionally requires lifting and carrying of materials (5-25 pounds). The ability to talk, hear, and see are key components of this role (with or without accommodation).
Reasonable accommodations, allowing a qualified individual with a disability to satisfactorily perform the essential functions of the position and that do not create an undue hardship for the employer, may be made.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Healthcare setting:

• Outpatient

Medical specialties:

• Psychiatry

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: One location