Job Detail

Covenant Physician Partners is hiring a Front Office at Endoscopy Center of Inland Empire located in Murrieta, CA.

SHIFT: Monday - Friday, must be willing to have a flexible schedule. Shifts range between the hours of 7:00 AM - 3:30 PM, 7:00 AM - 4:00 PM and 8:00 AM - 4:30 PM.

SUMMARY:

Under the day to day general direction of the Center Manager and Front Office Supervisor, the Front Office Admin handles and routes all incoming calls, and greets patients and patient families. Additionally, this position is responsible for insurance verification as needed, cash collections and the correct handling of patient charts.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Receives patients and visitors and provides assistance in scheduling appointments, patient registration and medical chart maintenance.
• Greets patients and visitors in a courteous and professional manner and verifies patient contact and insurance information on file.
• Coordinates and schedules/ re-schedules appointments for surgeries and other necessary procedures for physicians at the ambulatory surgery center.
• Registers the patients, while ensuring that all demographic information is current.
• Ensures that required documents are received and documented in the patient’s record, such as Physician orders, result of patient history and physical exams, advance directives, patient bill of rights and notice of ownership disclosure.
• Creates, files and retrieves patient charts as needed, ensuring proper security measures and HIPAA compliance are followed to maintain confidentiality of all patient information.
• Answers non-medical questions and gives routine non-medical instructions.
• Enters demographics of new patients, including insurance information, into the applicable system.
• Ensures appropriate patient signatures are secured for the informed consents prior to service being rendered.
• Answers incoming telephone calls, handling calls if applicable and otherwise routing calls to the appropriate party or taking messages.
• Collects, verifies and enters into the applicable system, all insurance and third party resources for payment.
• May coordinate insurance verification with insurance companies through online eligibility verification system on a case by case basis.
• Communicates with patient regarding patient’s financial responsibility and collects moneys such as copayments for the procedures.
• Conducts reminder calls prior to procedures as well as follow up calls post procedure.
• May escort patients throughout the Center to insure proper office flow.
• Understands and abides by all HIPAA policies and procedures.
• Helps maintain inventory of office supplies.
• Must be willing to have a flexible schedule. Shifts range between the hours of 6 AM - 4 PM.
• Assist Center Manager and Office Supervisor with tasks as needed.

QUALIFICATIONS:

• High school education or equivalent.
• Prior experience working a fast paced medical office environment required.
• Must be competent in the use of basic office equipment including computer, printer, telephone and fax.
• Insurance verification and eligibility experience required.
• Demonstrated ability to communicate effectively and remain poised and professional when interacting with potentially hostile patients and family members.
• Must possess excellent clerical and organizational skills.
• Bilingual Spanish/ English is a plus.

ACKNOWLEDGMENT:
All workers in states which mandate COVID vaccinations and/or COVID testing must comply with the state regulations and Covenant's Coronavirus Policy and Procedure. In addition, the Company must comply with CMS Federal vaccine mandate.

ABOUT US:

Covenant Physician Partners is a growing physician services company, offering you the chance to be part of a mission-driven organization that’s advancing the field of healthcare.

With Covenant, you are part of something bigger. Company culture and associate engagement inspire our work. Our HEART values – Humility, Empathy, Accountability, Respect and Teamwork – encompass who and how we are as a company, reflecting our dedication to those we serve.

Together, we’re improving health. We recognize that the commitment from the talented group of professionals at our Nashville Service Center gives our physicians and providers the opportunity to focus on providing high-quality patient care. Our associates are truly the HEARTbeat of all that we do.

Covenant is the employer of choice for individuals who wish to pursue their passion of making healthcare better. We offer competitive benefits to all full-time associates, including:

• Health Benefits (Medical, Dental, Vision, Hospital Indemnity, Associate Assistance Program)
• Health Savings Account/Flexible Spending Account
• Life Insurance
• Long/Short-Term Disability
• Associate Discounts (Costco, Sam’s, BJ’s, Amazon Prime)
• 401(k) Retirement Plan + Company Match
• Professional Development Opportunities (Tuition Reimbursement, RN.com)
• Paid Vacation & Holidays