Job Detail

Zand Medical Partners, a leading healthcare provider in Orange, CA, is committed to excellence in patient care and community health. Our office is constantly growing and we are currently seeking dedicated Medical Front Office Assistants to join our team. This position is pivotal in ensuring our front office operates smoothly and efficiently, providing our patients with a welcoming and supportive environment from the moment they step into our clinic.

Primary Responsibilities:

• Patient Check-in: Warmly greet patients upon arrival, ensuring they feel welcomed and supported. Process patient payments and handle billing inquiries with sensitivity and professionalism.
• Scheduling Appointments: Handle patient scheduling, including appointments and follow-ups, ensuring optimal clinic flow.
• Phone Support: Utilize excellent phone etiquette to manage incoming calls, patient inquiries, and appointment bookings.

Expectations:

• Maintain patient records with accuracy and confidentiality, ensuring all documentation is up-to-date.
• Collaborate with medical staff to ensure a seamless patient experience from front to back office.
• Communicate with team lead and other front office staff members to ensure an efficient work flow.

Qualifications:

• At least 6 months of prior experience in a medical front office setting.
• Strong phone etiquette and outstanding customer service skills.
• Proficiency in using medical office software and electronic health records (EHR) systems.
• Excellent organizational and multitasking abilities.
• High school diploma or equivalent required; further education preferred.
• Proven experience in verifying insurance eligibility is preferred.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• Dental insurance
• Health insurance

Application Question(s):

• Do you speak any other languages?
• What is your expected starting pay rate for this position?

Education:

• High school or equivalent (Required)

Experience:

• Clinical Office: 1 year (Required)

Ability to Commute:

• Orange, CA 92868 (Required)

Work Location: In person