Job Detail

Our medical office in Santa Ana, CA is looking for a highly motivated and well-rounded individual with experience as a Front Office Receptionist. The right candidate should be a “multi-dimensional” person who can greet patients, schedule appointments, maintain records and perform other daily office duties as needed.

Responsibilities:

• Screen visitors and greet patients when they arrive for their appointments
• Ensures registration forms and other patient paperwork is complete and up to date on EMR.
• Maintains a patient-centric environment demonstrating optimal levels of patient service and confidentiality
• Professionally and effectively answers and routes incoming phone calls; follows through on keeping accurate appointment calendars.
• Communicates with the office staff and physicians regarding scheduling matters.
• Assists with insurance verifications, if needed.
• Maintains a safe, organized, and efficient facility.
• Collects payment at the time of service, and post charges and payments.
• Maintains patient confidentiality; complies with HIPAA and compliance guidelines
• Attends all regular staff meetings.
• Other duties and projects assigned by the Manager or physicians, as directed.

Qualifications:

• Current Medical Assistant Certification
• Must have front office experience (1-2 years minimum)
• Familiarity with scheduling and rearranging appointments effectively.
• Workplace professionalism and reliability
• Excellent patient communication skills
• Ability to follow chain of command.
• Proven experience handling challenging patients/customers and dealing with conflict in elevated/stressful situations.
• Ability to perform multiple and diverse tasks simultaneously – with accuracy and efficiency.

Job Types: Full-time, Part-time

Pay: $16.00 - $20.00 per hour

Medical Specialty:

• Primary Care
• Wound Care

Schedule:

• Monday to Friday

Experience:

• Medical receptionist: 1 year (Preferred)

License/Certification:

• Certified Medical Assistant (Preferred)

Work Location: One location