Job Detail

Citrus Counseling Services (CCS) is a registered non-profit mental health agency that has been providing counseling and mental health services throughout the Inland Empire since 1978. We have over 50 employees that offer a wide range of services and programs. In addition to our general mental health program, we have specialized programs for young children, at-risk youth, family reunification support, military veterans and their family, faith-based support, and a Trauma Recovery Center.

CCS is looking for a friendly and welcoming Receptionist to join our team. The Receptionist is responsible for providing a positive and professional experience for our clients visiting the clinic. The receptionist performs a variety of clerical and administrative duties related to the delivery of client care, including greeting and checking in clients, answering phones, collecting co-payments, processing paperwork, and offering administrative support across the organization.

Essential Job Responsibilities:

• Check in clients for appointments
• Answer and route incoming calls
• Collect payments/co-pays from clients for services
• Distribute client forms and review them to ensure required information is completed accurately
• Schedule appointments in the Electronic Health Record (EHR)
• Ensure that the waiting room environment remains quiet, calm, and welcoming
• Manage inventory of necessary office supplies and coordinate reordering
• Maintain office spaces, kitchens, and waiting areas in a clean and organized manner
• Uphold the positive reputation of our office by always treating visitors in a friendly, welcoming, and compassionate manner.
• Other general office duties as needed and assigned

Required Skills, Education, and Experience:

• High school diploma or equivalent
• Office experience in a healthcare setting
• Basic understanding of HIPAA
• Ability to maintain confidentiality of all client records and information
• Ability to simultaneously manage multiple tasks
• Effective organization and time management skills
• Strong interpersonal communication skills

Benefits of Working at CCS

• Comprehensive Medical, Dental, and Vision Options – with 85% employer contribution and 20% for qualified dependents
• Basic Life/AD&D Insurance Policy – additional voluntary coverage options available
• Voluntary Supplemental Insurance Options – Short Term Disability, Long Term Disability, Critical Illness and Accident policies
• Paid Vacation – earned on an accrual basis, approximately 8-12 days per year, depending on classification
• Paid Sick Leave – 8 days per year
• Paid Holidays – 13 days, including the last full week of December
• 403(b) Retirement Plan
• 5% Bilingual (Spanish) Premium

Please note: CCS is subject to the CDPH COVID-19 Vaccine Mandate for all healthcare workers. As of September 30th, all employees and practicum students will need to be fully vaccinated unless they have an approved medical or religious exemption. Unvaccinated employees and practicum students that have an approved exemption must be tested for COVID-19 on a weekly basis.