Job Detail

About Us

Sora Home Health is a growing, patient-centered agency committed to delivering compassionate, high-quality care in the comfort of our patients’ homes. We value teamwork, accountability, operational excellence, and compliance.

Job Overview
We are seeking a dynamic and detail-oriented Home Health Clinical Intake Coordinator, Scheduler, and Medical Records Specialist to join our dedicated healthcare team. This multifaceted role offers the opportunity to coordinate patient intake processes, manage scheduling for home health services, and oversee medical records with precision and care. The ideal candidate will be passionate about delivering exceptional patient service, possess strong organizational skills, and have a solid understanding of medical documentation, billing, coding, and electronic health record (EHR) systems. Your energy and proactive approach will help ensure seamless operations and outstanding patient experiences from initial contact through ongoing care coordination.

Duties

• Serve as the primary point of contact for patient intake, scheduling appointments efficiently while maintaining excellent customer service via phone and in person.
• Verify insurance coverage, including Medicare and Medicaid, and perform insurance eligibility checks using our EMR Axxess
• Review medical documentation for accuracy, completeness, and compliance with HIPAA regulations; ensure proper coding using ICD-10/ICD-9 codes and CPT coding standards.
• Manage electronic health records (EHR) using platforms like Epic, Meditech, or similar EMR systems; update patient information accurately and securely.
• Coordinate with clinicians to develop appropriate care plans based on intake assessments and ensure timely scheduling of home health visits.
• Maintain meticulous medical records management, including filing, scanning, and retrieving documents while adhering to confidentiality standards.
• Assist with billing processes by verifying insurance details, supporting medical billing activities, and ensuring proper documentation review for claims submission.
• Utilize multi-line phone systems with professional phone etiquette to handle inquiries from patients, providers, and insurance companies efficiently.
• Support administrative functions such as data entry with high typing accuracy (10 key typing), managing office supplies, and maintaining organized filing systems.
• Collaborate with team members to streamline office management tasks including appointment reminders, follow-up calls, and documentation updates.

Experience

• Proven experience in medical office administration or healthcare support roles within a clinical setting; hospital experience is a plus.
• Familiarity with EMR Axxess
• Strong knowledge of medical terminology, ICD coding (ICD-10/ICD-9), CPT coding standards, and Medicare regulations related to home health services.
• Previous experience in medical scheduling, insurance verification, medical billing or collections is desirable.
• Excellent computer skills including proficiency in Microsoft Office Suite (Word, Excel), data entry (10 key typing), filing systems and multi-line phone operations.
• Exceptional customer service skills with the ability to communicate effectively in bilingual environments is advantageous.
• Ability to review complex medical documentation accurately while maintaining confidentiality under HIPAA guidelines.
• Demonstrated organizational skills with attention to detail in managing multiple priorities within a fast-paced healthcare environment. Join us in making a difference by providing compassionate support to patients while ensuring smooth administrative operations! We value energetic professionals who are eager to contribute their expertise in a collaborative setting dedicated to quality care delivery.

Job Type: Full-time

Pay: $22.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance

Work Location: In person