Job Summary: The Intake Quality Coordinator is responsible for the Referral Quality Assurance process, and for completing and meeting all the requirements of the Referral Quality Assurance Check List upon reception and intake of new Medicare and Non-Medicare referrals, including a customer service call to schedule the Start of Care visit. The Referral Quality Assurance Check List includes the following required information to be obtained prior to the initial assessment of each patient: +All required documents for a complete Home Health referral (History & Physical, Visit notes, Home Health Orders) +Patient Demographics +Patients Physician information +DME Needs +Infusion requirements (teachable caregiver, pharmacy, frequency and duration of infusion) +Wound care requirements (teachable caregiver, specific wound care orders, supplies needed, frequency and duration of wound care)
Responsibilities +Manages and oversees the entire Referral Quality Assurance process from referral reception until SOC visit. +Confirms all patient information and specific needs prior to every SOC for all patients, based on their unique needs. +Acts as a liaison between Supportive Home Health and referral sources to obtain all the Referral Quality Assurance Check List requirements. +Ensures that all relevant patient information is obtained in an accurate and timely manner, and is entered into the EMR +Regularly collaborate with the Sales, Intake and Clinical management team in reviewing new referrals and determining any needed information for a smooth Referral Quality Assurance process. +Provides all relevant patient information (i. e. patient personal demographic, confirmed Primary Physician, emergency contacts, primary language, DME needs, Wound Care needs, Infusion needs and requirements, and all other relevant information to ensure a completed SOC visit) obtained upon referral for scanning into patient charts. +Identify availability for scheduling of SOC visits in collaboration. +Calls patient's Primary Physician's office to confirm patients' status within their practice and the Physicians willingness to be involved in the Home Health plan of care and sign orders. +Assists in patient concerns and immediate needs of the patient and delegates to clinical staff as necessary. +Assists in answering incoming phone calls. +May perform other duties as assigned by management staff.
Required Education and Experience +High School education +One (1) to Two (2) years of customer service phone experience required. +One (1) to Two (2) years of experience in health care, home health preferred. +Must have professional and customer-service-driven phone skills. +Communicates effectively with all customers, internal and external, in a constructive, goal oriented, and professional manner. +Ability to be flexible, to follow verbal and written instructions, and to work in a team environment. +Strong knowledge of Microsoft Office Systems (i. e. Word, Excel, PowerPoint, etc. ) and computerized systems in general required. +Proficient in completing routine paperwork+Time Management and providing appropriate follow-up as needed.
Job Type: Full-ti
