Microsoft Office: 1 year (Preferred)
Case Management: 1 year (Preferred)
Driver's License (Preferred)
Introduction: The Housing Solutions Case Manager under the direction of the Housing Solutions Manager is responsible for ongoing needs assessment, personal treatment plans, implementation, support, information, referral, and advocacy for individuals/families that are part of the Mercy House Permanent Housing Programs. This position requires successful working relationships with residents that support their ability to increase their self-reliance. This position will influence and recognize positive behavior changes and will identify problems and obstacles that threaten to undermine residents’ self-reliance and housing stability. Maintaining accurate files and records is essential to this position. This position will ensure that the team is practicing trauma informed and client focused strategies.
Qualifications: Bachelor’s Degree in Social Work or related field, with experience working in chemical health, mental health, and co-occurring disorders is highly preferred. Candidates with less than a BA/BS degree must have at least 2 years of direct life experience working with long-term homeless, low income, and diverse populations and have a working knowledge of mental health and crisis interventions are welcome to apply. Excellent verbal and written communication skills and the ability to work independently are required. Valid CA Driver License, proof of vehicle insurance and reliable transportation is required.
Ability to: Work effectively with a diverse homeless population; plan, organize and prioritize duties; speak effectively before small groups; perform crisis interventions as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with others.
Dependability, responsibility and the ability to communicate effectively and respectfully are required skills. Desired skills include strong written and verbal communication skills, creative thinking skills, attentiveness to details, and organizational skills. Employee should be proficient in all Microsoft Office programs. Fluency in Spanish is a significant value.
I. Client/Service Delivery:
II. Team/Staff Relations
Hours: Monday-Friday 9am-5pm, will include some weekends and evenings, must be able to respond to crisis situations and client emergencies as necessary.
Job Type: Full-time
Pay: $20.00 per hour
Work Location: One location