Position Overview: Intensive Case Managers are passionate individuals, skillful at building rapport, and responsible for serving the most chronically homeless, vulnerable individuals who require high frequency supportive care. Care ranges from connecting clients to mental and medical health treatment, bridge housing care, housing navigation and placement, companionship, grocery shopping and more.
Work Location base-office for every Case Manager is determined by City Net contracts, with Case Manager’s typically being dispatched in City Net vehicles throughout the contract defined geographical area.
This position involves variable scheduling including, but not limited to, early mornings, late evenings, and weekends. For example, there may be an early morning shift once per week, or a weekly evening outreach.
Job Duties & Responsibilities
Provide Intensive Case Management Services to individuals experiencing homelessness in a bridge housing setting which includes motel rooms and residential houses.
Provides mental health and substance abuse assessments, with the support of drug and alcohol counselors and mental health technicians, to meet a client “where they are” and support the client to achieve their defined goals.
Connects homeless neighbors to appropriate supportive services, including but not limited to, mental health treatment, counseling, and permanent housing.
Coordinates and accompanies clients for appointments, such as but not limited to: SSI/SSDI approval, court appointments, mental health and medical treatment, vision and dental appointments, etc.
Develops with the client a strategy and plan to bring about long-term housing and stability for the client.
Refers, enrolls, and provides CalAIM services to qualifying clients, or any other programs that will provide additional services that will support the client with obtaining permanent housing.
Moves frequently between being inside the office, in the field (both indoors and outdoors at local shelters, parks, restaurants, riverbeds, beside railroads, beside freeways, etc.), or at meetings/events to access various people and fulfill the mission of City Net.
Transports clients in City Net vehicle as needed.
Maintains a clean, safe and unobstructed workspace, in a vehicle or office.
These duties are not exclusive and with consideration of the job requirements and other skills, the job description can be added to or taken away from at the discretion of the employee’s supervisor.
Requirements
Minimum of 1 year of case management experience with City Net’s target populations, including but not limited to; people affected by homelessness, substance use disorders, chronic health and mental health concerns, domestic and intimate partner violence, and/or human trafficking.
For insurance purposes, needs to be at least 25 years old, must have a valid drivers’ license, and be approved to drive a City Net vehicle by our insurance company.
Consistently works out of the office and outdoors - regardless of the weather condition.
Needs to be “fast on one’s feet” and be able to move quickly in urgent/emergency situations.
Effective and professional networking and relationship management skills.
Demonstrated experience and sensitivity working with a variety of ages/generations.
Strong interpersonal communication skills working effectively with diverse groups of people.
Willingness to position oneself to communicate effectively with clients regardless of the physical position (standing, sitting, or lying on the ground)..
Follows both verbal and written directions well
Attention to detail
Ability to recognize and maintain confidentiality of information.
Good time management skills with an understanding of the importance of quality and timely data collection and reporting
Strong organization skills and detail oriented.
Good written and verbal communications skills.
Experience gathering and maintaining confidential client records, including intake paperwork, case notes, and client management system data entry a plus.
Nice to have
Bachelor's degree or higher in Social Work, Human Services, Sociology, Psychology, or related field a desired plus.
Experience cultivating and maintaining productive, professional relationships with stakeholders.
Organizational Overview: City Net is a 501(c)(3) non-profit community organization that is committed to breaking the cycle of homelessness in the communities we serve by connecting neighbors experiencing homelessness to transformative care and innovative housing solutions. Our objective is to reduce homelessness to functional zero in the regions we serve through collaborative supportive services, housing provision, and data-driven solutions that empower our clients to reach their personal goals.
Benefits: We believe in supporting our employees in all areas of life. That is why we offer top-tier benefits to our eligible employees, including but not limited to:
Health insurance (City Net pays 100% of the employee premium for our baseline plan)
Paid time off
Retirement plan
401(k)
401(k) matching
Dental insurance
Vision insurance
Life insurance (Employer paid group term life and voluntary life)
Referral program
Parental leave
Professional development assistance
Employee assistance program
Wellness Reimbursement Program
Company Vehicles, iPhones, Laptops, and Tablets
Career Pathing, Raises, Recognition & Rewards
Early Earned Wage Access
Credit Union Preferred Partnership
Visit https://citynet.org/careers for further details.
Diversity, Equity, Inclusion, and Belonging: Promoting a culture of diversity, equity, inclusivity, and belonging that embraces the contributions of all team members is important to City Net and our success. Our team is composed of individuals with different strengths, experiences, and backgrounds. Note: We do not consider your name, or the names of your undergraduate and graduate schools from your resume. This process is aimed at opening all of our job opportunities to more candidates, reviewing applicants on performance assessments instead of resume proxies (e.g., where you went to school).
