Job Detail

Exact compensation may vary based on skills, experience and/or education, and location. This position is also eligible for an annual bonus.

• Maintain awareness of and compliance with all policies, standards, and procedures, federal and state laws applicable to the job
• Troubleshoot and maintain production, test, and disaster recovery application environments to ensure compliance with security standards and meet availability and performance SLA targets
• Adhere to change management procedures and utilize sound business judgement when planning system maintenance, patches, and upgrades to minimize the impact to Bank operations and customers
• Collaborate with technical support staff, infrastructure engineers, vendors, project managers, and business users identify and address business requirements in the areas of process design, interface development, testing, user training, and implementation planning
• Maintain awareness of applicable technologies to identify and recommend enhancement and improvement opportunities
• Create and maintain application documentation (architecture, design, controls, data flow, support)
• Researches application issues, performs root cause analysis, present findings and recommendations to management and/or business units.
• Work with third party vendors during technical planning, implementation, deployment, and issue resolution
• Provide the highest level (Tier-3) technical support for configuration, management and maintenance of systems, applications and technology interfaces/integrations.
• Provide, present, and promote The Citizens Experience to all external and internal customers
• Other duties as they may be assigned

• A minimum of three (3) years technical support experience with a strong customer focus.
• Knowledge and skills to interpret and create network diagrams, process flow, data flow, program design and maintenance documents.
• The ability to interact effectively with internal and external clients for data gathering and design initiation.
• The ideal incumbent is a self-motivated individual who is able to take the initiative to perform the work with a high level of accuracy and quality control.
• Must be familiar with information security, Internet Architecture, Routing, DNS, Firewalls, Load Balancing, connectivity, scalability concepts and current industry practices

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to track and prioritize work across multiple long & short-term activities with frequent interruptions. The noise level in the work environment is usually moderate.

Salary Range:$73,770.00 To $103,278.00 Annually

Exact compensation may vary based on skills, experience and/or education, and location. This position is also eligible for an annual bonus.