Job Detail

Additional Comp Info: Salary based on experience. Overview:

At PPOSBC, we understand the importance of a well-rounded benefits program and are dedicated to providing you with unique benefits that meet the needs of you and your family. We are proud to offer a range of plans that help protect you in the case of illness or injury including:

• A competitive benefits package including medical, dental, and vision coverage for you and eligible dependents, life insurance, and long term disability.
• Benefits coverage starts after one full month of employment!
• Generous vacation, sick, and holiday benefits!
• Generous 401(k) matching contributions and more!
• To view our detailed benefits guide, please visit our career site at www.pposbccareers.org

 

Qualifications:

• Medical Assistant Certificate from an accredited school required.
• Must possess any applicable certifications (CMA, venipuncture, etc.) required.

• High school diploma or GED required.

• A minimum of 2 years of experience in clinical setting preferred.
• A minimum of 6 months experience at a Planned Parenthood affiliate or 1-year similar experience in a clinical setting required.
• Health care services, managed/primary health care and/or abortion services experience desirable.

Bilingual skills (reading, writing, and speaking) in Spanish are preferred. If required, candidate will be tested for proficiency prior to job offer.

• Ability to physically assist a patient in distress.
• Ability to read and implement written instructions.
• Ability to work independently and as a team member.
• Must maintain professional demeanor at all times.
• Able to demonstrate mature judgment, initiative and critical thinking.
• Hands on experience with Administrative and clinical Medical Assisting skills.
• Excellent presentation, training, and facilitation skills to a variety of audiences.
• A flexible, energetic, positive team player with commitment to providing high-quality instruction.
• Commitment to program excellence.
• Have the ability to teach computer skills as they relate to a variety of workplace settings.
• Demonstrates keen attention to detail and produces high-quality work products.
• Able to work flexible hours, which may include occasional weekends.

• Strong commitment to quality healthcare and excellent customer service is required.
• Must thrive in a fast-paced, rigorous environment with changing priorities.
• Ability to meet deadlines and work under pressure.
• Must demonstrate high-level computer skills, including Microsoft Word, PowerPoint, Excel, and Outlook. Electronic medical records experience may also be required.
• This position requires travel to other sites and locations; if using a personal vehicle to meet this requirement, a valid CA driver’s license and current auto insurance in compliance with the minimum requirements of CA vehicle code are required.
• Abortion patients are cared for at each of our health centers and in part through the administrative, support, and other non-clinical services provided at all PPOSBC locations and by all PPOSBC employees, and supporting these critical services is an essential job duty and fundamental responsibility of all employees.

Responsibilities:

• Adhere to agency’s policies, procedures and protocols. This may include successfully completing agency, regional, and/or state certification requirements.
• Adhere to affiliate goals and policies on professionalism, wait time in-clinic and on the system for addressing client complaints.
• Participate in health center efforts to achieve established goals for productivity.
• Participate in health center/affiliate efforts to achieve established revenue cycle goals.

• Ability to triage patients and obtain medical history and vital signs (blood pressure, height, weight, etc.).
• Prepare and stock exam rooms and clean and sterilize equipment.
• Perform basic lab work, testing and screening (Hgb, pregnancy tests, urine dipsticks), package specimens for outside lab tests, record lab results, and triage abnormal results.
• Perform injections and blood draws following the California code of regulations.
• Effectively communicates with the Licensed Provider any and all information regarding patient disclosure of violence, abuse, or unsafe living situations during patient interactions.
• Works to enhance clinicians’ ability to provide high-quality, efficient delivery of care.
• Assist and support Providers as needed.
• Must provide excellent customer service in a non-judgmental and empathetic manner.
• Schedules appointments and refers patients for follow-up medical services, including abortion services.
• Comply with infection control, safety, and emergency guidelines.

• The provision of contraceptives,
• The provision of abortion services.
• The provision of primary care services
• Work to ensure client satisfaction by establishing rapport with clients, while remaining cognizant of, and responsive to, the need for medical and educational care delivered in a professional, expedient manner.
• Capacity to relate to diverse communities and display a warm, caring attitude.
• Document clearly and accurately within the patient’s medical records.
• Prepare center for opening and secure for closing, as required.
• Perform other duties as assigned by Health Center Management

• Prepares agenda for training sessions
• Designs and develops training materials using various learning theories that include facilitator and participant guides, tutorials, demonstration models, study and reference materials, job aids, and on-the-job training systems.
• Updates existing training guides and presentations to ensure instructional integrity of all training materials.
• Works closely with all teams to ensure new updates and changes are communicated & implemented in a timely and effective manner.
• Communicates with Training Management as needed to maximize efficiencies and resolve issues.

 

• Delivers training for Medical Assistants (MA) for Family Planning, Primary Care, and Specialty & Surgical Services.
• Delivers new hire orientation for onboarding of health center staff, including Medical Assistants, as needed.
• Serves as a subject matter expert in the design and maintenance of training courses and materials in coordination with the Training Team.
• Evaluate and document learner performance and comprehension of course materials. Identifies learning obstacles and works with Health Center Management to develop an action plan for resolution.
• Conducts shadowing and evaluation for new and existing Medical Assistants with a focus on Primary Care and Family Planning at all 9 Health Centers.
• Maintains learners’ training records.
• Provide on-site support, including training for pilots and roll-out of new or revised processes.
• Provide feedback to management, staff, and the Patient Services department on health center observations and on-site training.
• Performs other duties as assigned by Training department management.

 

• Maintains knowledge of relevant anatomy and physiology, methods of contraception, STIs, pregnancy, adoption, early prenatal care, education techniques, community resources, agency protocols, referral procedures, primary care procedures within practice scope, and all Planned Parenthood programs.
• Performs other duties as may be assigned by the manager. These may include occasionally needed specialized services such as services for developmentally disabled clients and specialized patient education programs.
• Other duties as assigned

• 
  Welcoming: Anticipates customer requirements and gives high priority to customer satisfaction and service. Handles problems quickly and efficiently. Maintains a pleasant, positive and professional approach. Embraces opportunities to help team members, stakeholders, and other departments.
• Equitable: Creating equitable access and opportunity for all through education, practicing inclusive behavior, elevating others’ voices, creating spaces for honest conversation, and listening without judgment. Values and uplifts our collective diversity within in our agency.
• Confidential: Respects the information shared by our patients, employees, and vendors and maintains appropriate confidentiality. Follows all policies and laws that protect private & privileged information.
• Accessible: Is available and approachable to others, open-minded, fair and non-defensive. Appreciates constructive feedback and is a team player. Demonstrates good listening skills.
• Respectful: Values diversity and treats everyone with dignity and courtesy. Dependable and courteous of other people’s time and commitments.
• Empathetic: Demonstrates interest and understanding in other people’s feelings, attitudes and reasoning. Maintains an open and non-judgmental demeanor that is patient, flexible, and understanding.

Disclosures: Planned Parenthood/Orange and San Bernardino Counties is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, equal pay, age, disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military, veteran status or any other federal or state protected class. We are committed to building and maintaining an inclusive workplace that values diversity, equity, and inclusion. Minimum Salary Range: USD $47,577.00/Yr. Maximum Salary Range: USD $56,095.00/Yr.