Job Detail

Ensures the consistent & efficient operation of the medical office schedules, hospital call rotations special procedure rooms for all departments at all locations in the Inland Empire Service Area. Coordinates the department physician & physician extender schedules. Initiates, prepares & implements the monthly provider schedules for various departments. Enters data into the designated appointment scheduling system. Distributes the provider master schedule to providers medical office administration & ancillary support services (i.e., surgery scheduling) in a timely manner. The position exercises no supervision.

Essential Functions:

• Independently prepares & maintains physician & physician extender medical office schedules, hospital call rotation & special procedures for multiple providers; distributes schedules according to established procedures
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  Implements & expedites all physician & physician extender schedule changes & coordinates absences such as VL, SL and/or requests for time off, to ensure adequate coverage for all medical areas
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  Follows up to ensure that all schedule changes were completed in a timely & accurate manner
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  Notifies appropriate medical offices & hospital personnel when schedule changes occur
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  May communicate using email or use of other methods, as directed
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  Enters and/or oversees the entry of provider master schedules into the designated appointment scheduling system & updates data as required by policy & procedure
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  Ensures that physician & physician extender arrange for their own medical office & hospital call coverage in the event of their absence, according to departmental policies & procedures
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  Develops physician & physician extender profiles (schedules) for new providers following departmental policies & procedure as established by the Chief of Service
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  Ensures that the physician scheduling policy & procedures are followed when developing & maintaining provider profiles
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  Establishes & maintains appropriate files & records, will ensure accuracy & confidentiality of all records
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  Collects, prepares & distributes statistical data as required
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  Develops a check & balance system to ensure schedule changes are made correctly & those departments affected by the changes notified immediately
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  Adhere to area & departmental policies & procedures & still keep all aspects of the schedules functioning smoothly
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  Coordinates & develops, along w/ the chief of each department, provider master schedules three (3) months prior to activating those schedules in the designated appointment scheduling system
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  Promotes, ensures, & improves customer service to internal/external customers by demonstrating skills which are consistent w/ the organization's philosophy of providing extraordinary customer relations & quality service
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  Orders supplies as required via computerized system or via manual system
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  Coordinates referrals using designated computer system, as required
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  Answers main appointment telephones during peak hours, or ery busy times as directed by the manager
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  May travel to Medical Center or Clinic to communicate scheduling status, as required and/or participate in conference calls
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  Enters data into physician scheduling/payroll system

Basic Qualifications:

• Recent experience on a computerized appointment system or equivalent experience
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  Typing 35 WPM

• Temporary On Call for approx, 6 months. Possibility will open on weekends in the near future.