Job Detail

Primary Responsibilities

• Assist clinicians with patient examinations and treatments under physician direction.

• Provide front and/or back office clinical support in accordance with Care Center or Medical Group Practice protocols.

• Greet patients in a friendly, service-oriented manner and facilitate a positive patient experience.

• Manage patient check-in by ensuring charts are prepared, medical records are available, patient information is current, and required paperwork is complete.

• Interview patients, obtain and document vital signs, and record the reason for visit.

• Explain procedures, perform treatments, and administer prescribed medications as directed.

• Support patient check-out by scheduling follow-up appointments, collecting co-payments when applicable, and ensuring documentation is complete.

• Schedule, confirm, and manage patient appointments.

• Reconcile co-payments at the end of each day in accordance with clinic procedures.

Key Competencies

Clinical Excellence & Patient Care

• Ability to support clinicians during examinations and treatments under physician direction.

• Knowledge of clinical procedures, vital sign measurement, medication administration, and basic treatments.

• Commitment to patient safety, quality care, and clinical best practices.

Service Orientation

• Demonstrates a friendly, respectful, and patient-centered approach in all interactions.

• Creates a welcoming environment that supports patient comfort and trust.

• Responds effectively to patient needs, questions, and concerns.

Attention to Detail

• Accurately documents patient information, vitals, and visit details.

• Ensures medical records, charts, and required paperwork are complete and current.

• Maintains accuracy in co-payment collection and daily reconciliation.

Communication & Interpersonal Skills

• Communicates clearly and professionally with patients, providers, and care team members.

• Explains procedures and instructions in a way patients can easily understand.

• Demonstrates cultural sensitivity and professionalism in diverse patient interactions.

Efficiency & Workflow Management

• Effectively manages patient flow, scheduling, and appointment confirmations.

• Balances front- and back-office responsibilities in a fast-paced clinical environment.

• Follows established protocols and workflows to support smooth clinic operations.

Professionalism & Confidentiality

• Maintains patient privacy and confidentiality in compliance with HIPAA and organizational standards.

• Demonstrates reliability, accountability, and ethical behavior.

• Adheres to organizational policies, procedures, and regulatory requirements.

Minimum Qualifications

• High School Diploma or equivalent required.

• Minimum of two (2) years of related experience, or an equivalent combination of education and experience.

• Current and valid Medical Assistant certificate / certification from an accredited training program required.

• Bilingual (English/Spanish) skills may be required, depending on location or patient population.

• Active Basic Life Support (BLS) certification may be required.

• Satisfactory completion of a Tuberculosis test is required.