Job Detail

Medical Assistant/Front Desk - 32 hours per week

Schedule:

• Mondays, Tuesdays, Thursdays: 10:30 am - 5 pm
• Wednesdays & Fridays: 8 am - 5 pm

Your key responsibilities:

As Patient Services Specialist, you will ensure a high level of patient service is provided including anticipating needs, maintaining patient service expectations, and reacting to feedback. You are expected to maintain a professional service which meets patient needs.

Customer Service

• Monitoring and reacting to patient feedback
• Monitoring the flow of patients and directing as appropriate
• Answering and attending to all telephone calls in a timely manner
• Responding to queries in accordance with the privacy policy
• Having a breadth of service knowledge to respond to patient queries
• Providing support to Physicians and other internal customers, as required
• Assist with patient questions regarding billing and insurance payments
• Maintenance and improvement of the patients’ waiting room
• Maintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and organization
• Dealing with people traffic, by directing vendors and visitors as they come and ensuring compliance to sign in protocols

Maintaining the Integrity of Patient Records

• Scheduling Physician appointments with regard to availability & appropriate timeframes
• Undertaking all actions to support a Physicians clinic visit, including ensuring the completeness of patient records prior to and subsequent to the visit
• Admitting and discharging patients, prior to and following, consultation, evaluation and follow-up appointments
• Registering new patients in a timely manner and ensuring the accuracy of personal and billing details
• Ensuring all documentation and correspondence required for the consultations appointment is registered
• Creating referring doctor records as required
• Following up on referrals
• Document management

Experience & Qualifications

• MA Experience or Certification HIGHLY preferred
• High School Diploma or equivalent

The salary range for California residents is $18.00 to $23.00 per hour. Along with the salary, we offer a comprehensive health, wellness, and time off benefits package, 401k with company match and immediate vesting, employee referral program, and other benefits. Pay is determined by (but not limited to) education, work experience, and certifications.

Benefits:

• Medical, Dental, and Vision coverage!
• 90 hours PTO, seven sick days, and 10 holidays included in your PTO package!!
• 401K with 3% match and immediate vesting!

Who we are:

We are 6000+ highly trained healthcare professionals and support staff across the United States, Australia, the U.K, Spain and China, designing cancer and heart disease treatments to help patients achieve the best possible life outcomes.

Global care

Across the world, we have more than 580+ centres to help us bring the right care to our patients. Every year our team sees more than 1.4 million patients globally across our Oncology, Cardiology & Sleep Medicine Centres.

People centricity is at the heart of what we do and we pride ourselves on making our people a priority, whether that be a patient or an employee. We aim to build culture of ‘care’ that is patient focused, and performance driven. Our people promise is “do your life’s best work, by always growing, having a profound human impact and making great things happen together.” If you’d like to truly make a difference, join us at GenesisCare!

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Medical specialties:

• Oncology

Schedule:

• Monday to Friday

Work setting:

• Outpatient

Work Location: In person