Job Detail

Overview
The Front Desk Agent plays a crucial role in ensuring a positive experience for patients and visitors at our healthcare facility. This position involves managing the front desk operations, providing medical administrative support, and facilitating effective communication between patients and healthcare providers. The ideal candidate will possess a strong background in patient service and be knowledgeable in medical terminology and administrative procedures.

Duties

• Greet patients and visitors warmly, ensuring a welcoming environment.
• Manage patient intake processes, including verifying information and updating electronic health records (EHR systems).
• Schedule appointments and coordinate follow-up visits as necessary.
• Assist with the administration of vital signs and basic life support when required.
• Maintain accurate patient records, including ICD coding and medication administration details.
• Provide support for various medical specialties such as dermatology, urgent care, internal medicine, and geriatrics.
• Collaborate with healthcare professionals to ensure seamless patient care across inpatient and outpatient settings.
• Handle inquiries regarding hospital services, including Level I and Level II trauma center capabilities.
• Ensure compliance with all health regulations and maintain confidentiality of patient information.

Skills

• Proficient in medical administrative support with experience in hospital settings or clinics.
• Strong understanding of medical terminology, anatomy knowledge, and physiology knowledge.
• Familiarity with EHR systems for efficient patient record management.
• Ability to perform intake procedures and document vital signs accurately.
• Experience in emergency medicine or urgent care environments is preferred.
• Knowledge of medication administration protocols is essential.
• Strong interpersonal skills to provide excellent patient service and support.
• Ability to work effectively in high-pressure situations typical of a medical-surgical or PICU environment.
• Experience with X-ray procedures is a plus, along with OR experience for surgical settings. This role is essential in bridging the gap between patients and their healthcare needs while ensuring that all operations run smoothly at the front desk. We are looking for dedicated individuals who are passionate about providing exceptional care and service.

Job Types: Full-time, Part-time

Pay: From $20.00 per hour

Expected hours: 35 per week

Work Location: In person