Responsibilities: Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone (heavy phone traffic); answering or referring inquiries. Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone. Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays. Assist patients to exam rooms and obtain complete and accurate vital signs. Obtain and document all pertinent information in patient's charts. Anticipate, assist and perform procedures ordered by the phone. Maintain timely patient flow and room availability. Maintain patient safety and confidentiality. Reinforce patient education and participate in patient teaching. Stock and maintain exam rooms, nursing stations and individual workstations. Participate in unit duties such as cleaning and sterilizing instruments and ordering supplies. Maintain a current, accurate surgical log, procedure log, lab log and patient tickler files, as appropriate. Maintain and monitor all equipment used for patient care and testing. Report any discrepancy to supervisor. Assist with training and orientation of new personnel. Actively participate in nursing QI by identifying problems, providing solutions and evaluating outcome. Ensure appropriate handling and accurate documentation of all medications ordered by the provider. Knowledgeable with referral system and ensures accurate and timely follow through with all referrals generated. Universal precautions utilized in all patient care. Other duties as assigned
Requirements
2 years in a medical office setting Knowledge and experience with an EHR, and medical database Excellent telephone and communication skills Knowledge of CPT codes and different types of insurances (Medi-Cal/HMO/PPO) Ability to work quickly and under pressure Medical practice and organizational policies to administer patient care. Examination, diagnostic and treatment room procedures. Use and maintenance of medical equipment and instruments to administer patient care. Common safety hazards and precautions to establish a safe work environment. Excellent people skills. Ability to work well and effectively with others.
Benefits: Paid Time Off Paid Holidays Medical Insurance
