Job Detail

Our Family Practice Clinic is looking for a receptionist who will provide high quality patient care to our patients.This position functions as an interface with patients, physician, staff and is responsible for providing top notch customer service while handling all calls, scheduling appointments, patient check in and check out, verifying insurance, submitting referrals, and collecting payments.

Duties:

• Promptly answers incoming calls, screening and routing appropriately.
• Responsible for maintaining knowledge of computer scheduling functions, using proper registration protocols with all new patients, editing existing patient data, and utilizing proper visit types.
• Greets patients and visitors to the medical office and obtains all required information to register patient. Ensures/assists patient in completing all forms. Reviews current registration information with patient updating information as required.
• Schedules, confirms, cancels, and reschedules appointments per Standard Work. Discusses scheduling conflicts or problems with supervisors or clinical staff. Provides schedule updates during the day.
• Checks patient out at the end of visit as per office procedures. Arrives, cancels and no shows appointments.
• Responsible for collecting payments from patients, maintaining money drawer, balancing monies and turning in completed batch.
• Per office procedures, determines total charges for visit and calculates patient financial responsibility per established policies and procedures for cash patients. Collects required copayments, payments (cash, check, credit card)
• Open or close office as shift requires, ensuring that all doors are secured, equipment turned on/off and communicates problems to supervisor in a timely manner. Oversees the front area for cleanliness, safety and continuous awareness of visitors.
• Performs general clerical duties including faxing, copying, filing, distribution of memos and daily schedules etc. as needed and maintains needed supplies to conduct daily work.
• Responsible for maintaining knowledge of providers, facility locations, facility personnel, etc.
• Responsible for scheduling all insurance company required quality of care tests and exams

Experience:

Minimum 3 years experience as a medical receptionist.

Past Management experience preferred

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Medical Specialty:

• Primary Care

Schedule:

• 8 hour shift

COVID-19 considerations:
All patients and staff are required to wear a mask.

Education:

• High school or equivalent (Preferred)

Experience:

• EMR systems: 1 year (Preferred)
• Vital signs: 1 year (Preferred)

License/Certification:

• BLS Certification (Preferred)
• Certified Medical Assistant (Preferred)

Work Location: One location