Job Detail

About the job

Seeking Medical Front Office Assistant for Musculoskeletal and Integrative Medicine private practice in Lake Forest, CA.

This is a front-facing position to offer support to a physician, management, medical, and non-medical staff. The role encompasses basic daily activities of the medical professional office in addition to engaging and communicating with patients, collect payments, manage the appointment calendar, order supplies, process sensitive medical documentation, and act as a public face for visitors.

The ideal candidate is experienced with fee-for-service medical practices, familiar with google office suite, has good writing skills, respects privacy, and is sensitive to confidential information.

They have excellent administrative skills, clear communication, a warm and cheerful personality, positive attitude, strong work ethic, and make others feel welcome in any environment.

This is a part-time position.

Must be available for remote/in-office on Tuesday. In-office on clinic days Wednesdays, Thursdays & Fridays.

Salary Range: $18 - $22 /hour. Actual compensation may vary based on geographic location, work experience, skill level, and education.

Primary Duties and Responsibilities

· Front desk work

· Process client documentation

· Administrative support

· Email, text, and phone communication

· Answer questions or escalate requests

· Maintain organized paper and electronic files

· Phone communication and follow up with patients

· Use EMR and google docs (Google office suite)

· Maintain highest level of confidentiality with sensitive information

· Perform other related duties as assigned

· Assist patients with completion of consent forms for indicated procedures

· Keep front office/refreshment station stocked and clean

· Frequently review schedule to assure accuracy

· Conduct appointment confirmation

· Check patients in and out

· Responsible for accurate invoicing and payment collection

· Confirm patient appointments daily

· Contact patients with pre and post treatment instructions

· Assist providers and staff with patient flow

· Maintain cleanliness of front desk and reception area

· Maintain professional appearance

· Maintain patient confidentiality, including HIPAA and practice specific compliance guidelines

· Ship and receive packages

· Greeting guests & members in a professional manner and delivering elite customer service.

Education/Experience

• High school diploma or equivalent

Preferred Qualifications

• Working Knowledge of Electronic Medical Record system ‘EMR’
• Obtain vitals
• Demonstrate computer literacy
• Customer service experience
• Billing experience
• Clean background check
• Excellent customer service – warm, friendly, welcoming, positive attitude
• Strong attention to detail skills
• Excellent follow through and follow up
• Possess excellent communication, organization, project management and problem-solving skills
• Ability to multi-task, and work in a fast-paced environment and handle stressful conditions
• Ability to learn products and services quickly
• Experience working in a medical practice is preferred, but will train the right individual
• Have a friendly, can-do attitude.
• A person that goes above and beyond to ensure our patients and team are happy
• Be supportive of the other members of the team in completing tasks
• Strong interpersonal, verbal and written sills
• Ability to prioritize and meet deadlines
• Excellent phone skills
• 1-2 year commitment preferred
• Qualified bilingual or multilingual candidates

Working Conditions

· Fast-paced private medical office

· Working Hours:

Remote/In-clinic work: Tues - minimum 1-4 hours per day

In-Clinic: Wednesdays, Thursdays, Fridays – 8:30-5:30pm,

How To Apply

Please email your resume/CV and why this position would be a good fit for you!

Job Type: Part-time

Pay: $18.00 - $22.00 per hour

Expected hours: 20 – 30 per week

Benefits:

• Employee discount
• Free parking

Medical Specialty:

• Holistic Medicine
• Primary Care
• Sports Medicine

Schedule:

• 10 hour shift
• 8 hour shift

Work Location: In person