Medical or Hopsitality Front Desk, 1 year (Required)
Join Clineva and provide compassionate and excellent care by extending courteous, efficient, and accurate services to our patients. We offer an employee friendly working environment and provide training.
Primary responsibilities include assisting in the delivery of health care related to patients’ assessment, treatment, reevaluation, and discharge. Interact with clients as well as staff from other departments. Provide spectacular customer service by welcoming patients, preparing necessary forms, and building medical charts with those forms. Also utilizing the computer system to order patient services, verify and update patient data, and print appropriate forms. Perform various clerical duties such as answering telephones, taking and delivering messages, copying materials, filing records, and similar duties.
DUTIES AND RESPONSIBILITIES:
1. Welcome and greet patients in a positive and helpful manner. Provide information and assistance as needed.
2. Gather necessary demographic and insurance information from patient to build a new/updated patient account in the computer.
3. Using the computer system, generate fee slips for patients according to prescribed procedures, review fee slip information for accuracy and instructions.
4. Provide necessary forms to patients for completion and signatures.
5. Keep patients informed of their account information.
6. Use the computer to order services needed for corporate patients.
7. Gather or create a patient chart.
8. Notify nursing staff that patient is ready to be seen.
9. Answer telephone calls, record messages for coworkers and deliver messages.
10. Maintain an adequate level of office supplies and necessary forms and order office supplies as needed for smooth department operations.
11. Maintain various logs of daily activities including patient count and financial transactions in order to prepare monthly tallies of operating activity.
12. Perform various clerical duties such as photocopying forms, reports and patient information, faxing forms, filing forms/charts.
13. Collect payments, insurance co-pays, medicine charges.
14. After the patient has left the clinic, distribute patient paperwork to proper departments.
15. Maintain a tidy and clean lobby and work area.
16. Prepare the patient lobby and reception work area for patients each morning.
17. Prepare the patient lobby and reception area to be closed each evening.
18. Assist in new hire training of procedures and EMR software.
19. Have fun!
EDUCATION/EXPERIENCE REQUIREMENTS:
1. High school diploma is required. Previous medical reception experience is preferred.
2. Previous hospitality industry (restaurant or hotel reception) experience is a plus. Medical training is provided to the ideal candidate who has strong hospitality reception / front desk experience.
2. Knowledge of the data processing equipment, personal computer, and other standard machines common to the business office.
3. Understanding of medical insurance is a plus.
LANGUAGE SKILLS:
1. Ability to communicate in English both verbally and written. Spanish a plus.
2. Excellent interpersonal skills.
3. Excellent communication skills with providers, staff, management, patients and companies.
SKILLS:
1. First class customer service and interpersonal skills necessary in order to: deal effectively and courteously with telephone callers, patients and families; exchange patient related information with a variety of clinic personnel; interact effectively with physicians and nurses.
2. Ability to prepare medical records, charts, generate and prepare fee slips, and to perform simple arithmetic calculation when completing fee slips and activity logs at a level normally acquired through completion of high school.
3. Analytical skills necessary in order to maintain logs of department activities.
4. Ability to concentrate and pay close attention to detail when gathering patient data, entering it into computer system, giving information, ordering services, completing log sheets of daily activities.
5. Knowledge of facility and surrounding facilities to assist or direct patients to other locations accordingly
6. Participation in quality improvement plans.
7. Demonstration of a willingness to adjust responsibilities to accommodate a fast-paced work environment, maintain excellent customer service, and create teamwork with coworkers.
8. Willingness to take responsibility for actions; act positively upon feedback from others.
9. Performs other duties as assigned.
Job Type: Part-time
Experience:
