Digestive Disease Consultants of Orange County is a specialized gastroenterology practice located in Irvine, CA with 3 satellite offices in Huntington Beach, Foothill Ranch, and Tustin. We focus heavily on the prevention of colon cancer and esophageal cancer. Our physicians specialize in medical disorders of the digestive system, including the esophagus, stomach, small intestine, colon, liver, gallbladder, pancreas, hemorrhoid treatment. Their array of diagnostic and therapeutic techniques includes upper endoscopy (EGD), colonoscopy, capsule endoscopy, small intestine deep enteroscopy and bile duct/pancreatic duct endoscopy (ERCP).

We are looking for someone to manage large volumes of inbound and outbound calls in a timely manner. Someone who can provide assistance to patient and other contacting the clinic by phone; may provide direct assistance, take messages and direct calls to the appropriate party, update any changes of patient's information into EHR, verify eligibility, monitor automatic call reminder system, etc. EMR/EHR experience preferred, but willing to train. It is a busy and growing medical practice, with a lot of opportunities to learn.

We have 4 offices locations. Therefore, the position will require some travel between the offices (this is reimbursed).

Job Types: Full-time, Part-time

Pay: $17.00 - $21.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
All staff and patients are required to wear masks. All staff have been vaccinated against COVID-19 or get weekly testing.

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)
• Call center: 1 year (Preferred)

Work Location: Multiple Locations