Job Detail

Now is your chance to join TrueCare! This position will provide service to our Family Care clinic located in Carlsbad. The schedule is Monday-Friday from 8:00 a.m. - 5:00 p.m. (1 Hour Lunch).

TrueCare was established in 1971 with a mission of bringing affordable, comprehensive healthcare to everyone, regardless of their ability to pay. At TrueCare, we put your health first. Our compassionate team understands your needs and provides a heartfelt welcome to each and every person who walks through our doors.

The Medical Receptionist is responsible for creating a friendly, welcoming, and well-organized front office for patients and facilitating their flow through one of the TrueCare health centers. They are responsible for maintaining a professional and efficient environment, answering phone calls, addressing patient questions, registering new patients, scheduling appointments, updating records, and collecting and posting fees.

Job Duties include:

Intake and Processing of Patients

• Ensure reception area is well-maintained, neat and clean for each working day; have all front desk activities fully operational at the start of business hours.
• Check patients in, verifying patient identification, address, phone number(s), billing information and demographics.
• Inform patients of TrueCare services, policies and procedures.
• Inform and update patients of wait times.
• Qualify self-pay patients, according to TrueCare protocols, for any available programs the patient qualifies for and accurately enter data into Intergy.
• Review the “Agriculture/Migrant” question with patients according to current protocol and accurately enter data into Intergy.
• Print and verify immunization record of children through the San Diego Immunization Record (SDIR).
• Respect and maintain privacy and dignity of patients; assure patient confidentiality at all times.
• Answer incoming calls, address inquiries, and take detailed messages when necessary.
• As appropriate, transfer calls or send tasks through our Electronic Health Record (EHR) to nursing and/or provider staff.
• Pre-register, register and schedule patient appointments, as needed.
• Assist patients with completion of registration forms, as needed.

Collection and Posting of Fees

• Inform patients of costs of care provided.
• Collect co-payments and fees, issue receipts and post payments according to TrueCare protocols.
• Monitor and log any problems that occur with the POS device and notify the Information Systems (IS) department immediately.
• Input collection and insurance information into Intergy. Ensure self-pay billing is completed daily.
• Balance daily financial registers and submit data to the billing department; give fees collected to the person responsible for making deposits.

Must Haves:

• High school diploma or equivalent.
• One (1) year experience as a Medical Receptionist or Customer Service Representative.
• Basic computer proficiency.
• Knowledge of episodic programs and qualification requirements.
• Bilingual in English and Spanish

Nice To Haves:

• Experience working with EHR.
• Knowledge of medical terminology.
• Knowledge of healthcare insurance billing procedures, including ICD-9 and CPT/HCPCS coding conventions and procedures.