Job Detail

Job Description

We are a world class Aesthetic Medical Spa providing patients with a variety of services including injectables (Neurotoxins and Fillers), Laser Treatments, and Facials.

We are looking for an individual who loves to go above and beyond and deliver world class patient care in a fun, positive, family atmosphere. We need a compassionate team player to work in a fast paced environment that requires a high level of multi-tasking. Someone that has excellent communication skills, is detail oriented, embodies a strong work ethic, and goes the extra mile to ensure impeccable customer service and patient care experience.

As a Front Desk Coordinator, you will be responsible for providing administrative and clerical assistance to ensure the efficient operation of the medical spa. You will support the manager, providers, and patients through a variety of tasks related to the patient care experience. Each day it is expected that our team completes all duties with a high level of accuracy and in an efficient manner.

Job Duties:

• Welcome patients and other guests upon entering the medical spa.
• Provide excellent customer service through phone etiquette.
• Check voicemails, return calls, answer inbound calls/ text messages for scheduling and make outbound calls, emails, and text messages for patient scheduling, follow up, and retention.
• Schedule patients and accurately input and verify patient information.
• Prepare all invoices for patient check out including coordinating patient rewards points.
• Manage rewards programs and points for patients and reach out to patients to rebook appointments.
• Utilize technology skills to quickly learn and efficiently navigate the electronic medical software to schedule, communicate, and check out patients.
• Prepare patient charts, consents, and documentation for treatments a day in advance.
• Provide patients with appropriate documentation upon appointment arrival.
• Provide patient education and sales about skin care, products, and aesthetic treatments.
• Provide value and educate our patients regarding our approach, and our processes, all post care information, promotions, and financing/payment options available.
• Act as a liaison between the patient and clinical team by keeping the lines of communication open and flowing for an excellent patient experience.
• Count money and conduct end of day close out reports.
• Keep the front desk presentable and organized at all times.
• Prepare to take videos and pictures for providers as needed for social media marketing.
• Assist with requested inventory and product ordering as needed.
• Prepare and clean treatment rooms for providers as needed.
• Update and upload medical charts as needed.
• Clean and sanitize requested areas throughout the day.
• Other duties as assigned

We look forward to welcoming you as a member of our work family!

Preferred Qualifications but not required:
Bilingual
Related Healthcare Experience
Sales Experience
Certified Medical Assistant

Required Qualifications:
Customer service: 1 year (Required)
Positive Attitude
Strong Work Ethic
Ability to Multitask in a fast paced environment
Excellent Technology Skills
Excellent Communication Skills
Ability to perform under pressure and take feedback

Job Types: Full-time, Part-time

Pay: $16.00 - $21.00 per hour

Benefits:

• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Healthcare setting:

• Clinic

Schedule:

• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Chino, CA 91710: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person