Job Detail

Overview:

We are seeking a dedicated Office Administrator & Medical Assistant to join our team at The Mark Men’s Health. In this dual role, you will play a pivotal part in both administrative operations and direct patient care. Your contributions will ensure the smooth operation of the clinic while providing exceptional customer service and high-quality care to our valued patients. You will be the first point of contact for patients, creating a welcoming environment and supporting the clinical director and operations team in delivering outstanding services.

Responsibilities:

Administrative Duties:

• Answer and direct phone calls in a professional and courteous manner.
• Manage patient check-ins and check-outs, including updating personal information, obtaining necessary signatures, and ensuring smooth transitions.
• Perform general office duties, such as filing, scanning, and case entry.
• Maintain and update office policies and procedures.
• Manage office supplies, inventory, and real-time scheduling by booking appointments and preventing conflicts.
• Proactively identify opportunities to streamline processes and provide support to the team.
• Maintain confidentiality of sensitive information and ensure compliance with HIPAA privacy and security regulations.

Medical Assistant Duties:

• Perform intra-muscular and subcutaneous injections.
• Conduct lab draws, fingersticks, and various types of blood collections.
• Maintain critical logs and perform regular checks for refrigerator and freezer temperatures, emergency medications, and expiry statuses.
• Stock and clean patient rooms and the lobby area to ensure a welcoming and professional environment.
• Oversee the inventory of medical supplies to maintain adequate stock levels.
• Stay updated with continuing education requirements and current healthcare protocols.

Requirements:

• Previous experience in an administrative or medical assistant role preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong organizational skills with the ability to multitask and prioritize tasks effectively.
• Superb interpersonal skills to communicate with patients and staff effectively.
• Attention to detail and accuracy in all aspects of work.
• Ability to work independently as well as part of a team.
• Ability to maintain confidentiality and handle sensitive information securely.

Why Join Us?:

At The Mark Men’s Health, we believe in creating a supportive and enriching environment for both our patients and our team members. We prioritize personal growth not only for our clients but also for our staff. By fostering a culture of team building and creating a workplace that people enjoy coming to every day, we offer a unique opportunity to:

• Make a Tangible Difference: Impact patients’ lives through focused, personalized care that enhances their overall experience and well-being.
• Build Lasting Relationships: Engage with patients in a supportive, community-focused atmosphere, fostering meaningful connections.
• Develop Professionally: Grow your skills and knowledge in the evolving fields of TRT and weight management, staying at the forefront of industry advancements.
• Champion Our Brand: Be an ambassador for The Mark, helping us grow and distinguish our brand in the industry. As the business expands, you’ll have opportunities to create new pathways for your career growth and development.

Join us and be part of a team that values health, wellness, and making a real difference in people’s lives.

Job Type: Full-time

Pay: $18.00 - $26.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid sick time
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Microsoft Office: 1 year (Preferred)
• Administrative experience: 1 year (Required)

Work Location: In person