Job Detail

Proof of vaccination or weekly testing required. All City Net employees working in California are required by the California State Public Health Officer Order of July 26, 2021 to either be fully vaccinated or to submit proof of weekly testing for COVID-19.

Do you have an upbeat passion for ending homelessness? Want to make a difference in the lives of our most vulnerable neighbors during this time of uncertainty and beyond? City Net is looking for empathetic, self-motivated, flexible, dynamic Case Managers to join our team of first responders on the front lines of street-level homelessness.

Position Overview

Outreach Case Managers will be part of the Community Care Response Team (CCRT) responding to 9-1-1 and Anaheim Anywhere calls for service for people experiencing homelessness and mental health concerns. Case Managers will be part of multi-disciplinary care teams alongside Social Workers, Drug and Alcohol Counselors, Psych Techs, and other professionals offering care and service coordination in partnership with other nonprofits, County and City entities, law enforcement, behavioral health services, and medical providers to ensure clients receive the help they need. These services are provided in collaboration with our partners with the intention of assisting clients with obtaining and maintaining permanent housing as quickly as possible.

Case Managers (CMs) provide case management and supportive services to individuals and families who are experiencing street-level homelessness. Through street outreach, CMs seek to connect unsheltered homeless neighbors to sustainable housing. CMs meet clients where they are and support them to achieve their goals. City Net’s services are housing-focused; CMs work with clients on developing long-term housing plans. CMs connect homeless neighbors to appropriate supportive services, including medical health treatment, mental health treatment, counseling, and permanent housing.

Case Managers offer care and service coordination in partnership with other nonprofits, County and City entities, law enforcement, behavioral health services, and medical providers to ensure clients receive the help they need. These services are provided in collaboration with our partners with the intention of assisting clients with obtaining and maintaining permanent housing as quickly as possible. City Net’s programs follow Housing First and Harm Reduction service models.

Required Experience

• Experience cultivating and maintaining productive, professional relationships with various stakeholders required.
• Understanding of the importance of quality and timely data collection and reporting

Preferred Experience/Education

• Case management experience with City Net’s target populations (people affected by homelessness, substance use disorders, chronic health and mental health concerns, domestic and intimate partner violence, and/or human trafficking) strongly preferred.
• Experience and homelessness services professional contacts in Riverside and surrounding areas.
• Experience gathering and maintaining confidential client records, including intake paperwork, case notes, and client management system data entry.
• Bachelor’s degree or higher in Social Work, Human Services, Sociology, Psychology, or a related field

Other Skills

• Excellent professional boundaries
• Professional verbal and written communication skills (English)
• Strong interpersonal, analytical, and time management skills
• Effective and professional networking and relationship management skills
• Ability to work independently and as part of a team
• Ability to work flexible hours including evenings and weekends
• Proficiency in PCs and Microsoft Office Suite
• Ability to accomplish goals and produce valuable results with minimal supervision
• Ability to handle multiple projects simultaneously while maintaining creativity and strategic thinking and continuing to meet or exceed goals
• Ability to work well with people from diverse backgrounds with varying degrees of experience

Other Requirements

• This position may involve variable scheduling including early mornings, late evenings, and weekends. For example, there may be an early morning shift once per week, or a weekly evening outreach. Must be available for this type of variable schedule.
• May be required to drive a company vehicle to transport clients. For insurance purposes, drivers must be at least 25 years of age, have a valid CA Drivers License, and must pass a Motor Vehicle Report.

Organizational Overview

City Net is a 501(c)(3) non-profit community organization that is committed to breaking the cycle of homelessness in the communities we serve by connecting neighbors experiencing homelessness to transformative care and innovative housing solutions. Our objective is to reduce homelessness to functional zero in the regions we serve through collaborative supportive services, housing provision, and data-driven solutions that empower our clients to reach their personal goals.

City Net is an Equal Opportunity Employer and does not discriminate on the basis of race, sex, gender identity, sexual orientation, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law.

Questions?

If you have questions about this position or our organization, please contact City Net's Recruitment Team using the Messages feature here on Indeed or email Recruitment[at]CityNet[dot]org. Please do not contact any of the Homeless Services Outreach Numbers listed on our website, as those phone lines need to remain open exclusively for people who are experiencing homelessness and need help. Thank you!

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday
• Weekend availability

COVID-19 considerations:
The person in this position will spend significant time in the field (not working 100% from home) in informal encampments and in emergency homeless shelters. This is a role that is part of the Healthcare/Public Health Critical Infrastructure Sector, as de

Application Question(s):

• Please describe in 1-2 sentences: How is your previous experience relevant to this role?
• Please describe in 1-2 sentences: What about the role and the organization excites you and motivated you to apply? Please describe your interest in working with us.

Education:

• High school or equivalent (Preferred)

Experience:

• Case Management with City Net's target populations: 1 year (Preferred)

Language:

• English (Required)

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: Multiple Locations