Job Detail

Outreach Case Manager II - Homeless Services CCRT - Drug and Alcohol Counseling

Date Posted: Nov 17, 2022

Job Description

Job Details
Full-time$22.81 - $24.81 an hour1 day ago
  • Dental insurance
  • Health insurance
  • Professional development assistance
  • Referral program
  • 401(k)
  • Communication skills
  • Microsoft Office
  • Intake
  • Driver's License
  • Computer skills
  • Bachelor's degree
Full Job Description

Overview: Outreach Case Manager IIs will be part of the Community Care Response Team responding to 9-1-1 and Community calls for service for people experiencing homelessness and mental health concerns. Case Manager IIs (CM II) will be part of multi-disciplinary care teams alongside Social Workers, Drug and Alcohol Counselors, Psych Techs, and other professionals offering care and service coordination in partnership with other nonprofits, County and City entities, law enforcement, behavioral health services, and medical providers to ensure clients receive the help they need. These services are provided in collaboration with our partners with the intention of assisting clients with obtaining and maintaining permanent housing as quickly as possible.

Case Manager IIs (CM II) provide case management and supportive services to individuals and families who are experiencing street-level homelessness. Through street outreach, CM IIs seek to connect unsheltered homeless neighbors to sustainable housing. CM IIs meet clients where they are and support them to achieve their goals. City Net’s services are housing-focused; CMs work with clients on developing long-term housing plans. CMs connect homeless neighbors to appropriate supportive services, including medical health treatment, mental health treatment, counseling, and permanent housing.

Case Manager IIs offer care and service coordination in partnership with other nonprofits, County and City entities, law enforcement, behavioral health services, and medical providers to ensure clients receive the help they need. These services are provided in collaboration with our partners with the intention of assisting clients with obtaining and maintaining permanent housing as quickly as possible. City Net’s programs follow Housing First and Harm Reduction service models.

This position works four days per week, 10 hours each shift (4/10s Alternative Workweek Schedule)
Shift 1: Wednesday - Saturday 10:30am - 9:00pm or 7:00am – 5:30pm
Shift 2: Sunday - Wednesday 10:30am - 9:00pm or 7:00am – 5:30pm
Please note: while this job posting is for an opening we currently have in the City mentioned above, we are responsive to the needs of our clients and funders, and therefore the person in this position may be transferred to neighboring locations as needed.


  • 2-4 years of case management experience with City Net’s target populations (people affected by homelessness, substance use disorders, chronic health and mental health concerns, domestic and intimate partner violence, and/or human trafficking)
  • Must be eligible to drive a company vehicle to transport clients. For insurance purposes, drivers must be at least 25 years of age, have a valid CA Drivers License, and must pass a Motor Vehicle Report.
  • Upbeat passion for ending homelessness
  • Desire to make a difference in the lives of our most vulnerable neighbors during this time of uncertainty and beyond
  • Empathetic, self-motivated, flexible, dynamic personality
  • Experience cultivating and maintaining productive, professional relationships with various stakeholders.
  • Understanding of the importance of quality and timely data collection and reporting
  • Excellent professional boundaries
  • Professional verbal and written communication skills (English)
  • Strong interpersonal, analytical, and time management skills
  • Effective and professional networking and relationship management skills
  • Ability to work independently and as part of a team
  • Ability to work flexible hours including evenings and weekends
  • Proficiency in PCs and Microsoft Office Suite
  • Ability to accomplish goals and produce valuable results with minimal supervision
  • Ability to handle multiple projects simultaneously while maintaining creativity and strategic thinking and continuing to meet or exceed goals
  • Ability to work well with people from diverse backgrounds with varying degrees of experience
  • This position may involve variable scheduling including early mornings, late evenings, and weekends. For example, there may be an early morning shift once per week, or a weekly evening outreach. Must be available for this type of variable schedule.
  • Must be authorized to work in the United States for any employer.
  • Constantly works in outdoor weather conditions.
  • Frequently moves about inside the office, in the field (both indoors and outdoors at local shelters, parks, restaurants, riverbeds, beside railroads, beside freeways, etc.), or at meetings/events to access people, file cabinets, office machinery, etc.
  • Frequently ascends/descends stairs, hills, and underpasses to access clients.
  • Frequently position self to communicate effectively with clients sitting or lying on the ground.
  • Must be able to traverse rough outdoor terrain at least 2/3 of the time.
  • Must be able to move oneself quickly in certain urgent/emergent situations (e.g. to avoid falling or projected items, or to administer Naloxone/Narcan to a client who has overdosed).

Nice to Have

  • Experience and homelessness services professional contacts in Orange county and surrounding areas.
  • Spanish Fluency
  • Experience gathering and maintaining confidential client records, including intake paperwork, case notes, and client management system data entry.
  • Bachelor’s degree or higher in Social Work, Human Services, Sociology, Psychology, or a related field

Organizational Overview
City Net is a 501(c)(3) non-profit community organization that is committed to breaking the cycle of homelessness in the communities we serve by connecting neighbors experiencing homelessness to transformative care and innovative housing solutions. Our objective is to reduce homelessness to functional zero in the regions we serve through collaborative supportive services, housing provision, and data-driven solutions that empower our clients to reach their personal goals. Benefits
We believe in supporting our employees in all areas of life. That is why we offer top-tier benefits to our eligible employees, including but not limited to:

  • Health insurance (City Net pays 100% of the employee premium for our baseline plan)
  • Paid time off
  • Retirement plan
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Vision insurance
  • Life insurance (Employer paid group term life and voluntary life)
  • Referral program
  • Parental leave
  • Professional development assistance
  • Employee assistance program
  • Wellness Reimbursement Program
  • Company Vehicles, iPhones, Laptops, and Tablets
  • Career Pathing, Raises, Recognition & Rewards
  • ImmediatePay Earned Wage Access
  • Credit Union Preferred Partnership

Visit for further details.
Diversity, Equity, Inclusion, and Belonging: Promoting a culture of diversity, equity, inclusivity, and belonging that embraces the contributions of all team members is important to City Net and our success. Our team is composed of individuals with different strengths, experiences, and backgrounds. Note: We do not consider your name, or the names of your undergraduate and graduate schools from your resume. This process is aimed at opening all of our job opportunities to more candidates, reviewing applicants on performance assessments instead of resume proxies (e.g., where you went to school).
Questions? If you have questions about this position or our organization, please contact City Net's Recruitment Team by emailing Recruitment[at]CityNet[dot]org. Please do not contact any of the Homeless Services Outreach Numbers listed on our website, as those phone lines need to remain open exclusively for people who are experiencing homelessness and need help. Thank you!

Job Type: Full-time

Pay: $22.81 - $24.81 per hour

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